Senior Support Officer

Ministry of Education New Zealand; Auckland; On-site; NZD 60,000 - 67,000; Full time

Job summary

A government education agency in Auckland is seeking a Senior Support Officer to provide exceptional administrative support. The role requires proven administrative experience, excellent time management, and a customer service focus. The successful candidate will help streamline operations for front-line staff, ensuring effective support to enhance learner outcomes. This fixed-term position offers a salary range of $60,879 to $66,887 per annum plus additional benefits.

Benefits

3% KiwiSaver

Qualifications

• Proven experience providing senior level administrative support in a complex organisation.
• Excellent time management and organisational skills.
• Knowledge of the Machinery of Government and/or public sector.

Responsibilities

• Provide professional and exceptional customer-focused business support services.
• Administer and coordinate processes, applications, and business services.
• Maintain confidentiality and establish strong relationships with diverse customers.

Skills

Senior level administrative support

Travel booking

Organising conferences/events

Time management

Customer service focus

Job description

Overview

Date advertised: 6 Oct 2025

Job Type: Fixed Term

Location: Auckland, NZ

Help shape the future of Education. We work to shape an education system that delivers equitable and excellent outcomes. Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

The Senior Support Officer is a fixed-term position until December 2025 at our Maungawhau | Mt Eden office. The Senior Support Officer will provide professional and exceptional customer-focused business and administrative support services to managers and staff to enable front line staff to focus on the needs of learners. The role undertakes complex administration or support operations within the business units to administer and coordinate processes, systems, applications, and business services. The Senior Support Officer is expected to understand business processes and operations in the business unit they are servicing.

Salary range: $60,879- $66,887 per annum + 3% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About the role | Mō tēnei tūranga

The Senior Support Officer will provide professional and exceptional customer-focused business and administrative support services to managers and staff to enable front line staff to focus on the needs of learners. The role undertakes complex administration or support operations within the business units to administer and coordinate processes, systems, applications, and business services. The Senior Support Officer is expected to understand business processes and operations in the business unit they are servicing.

About you | Mōhou ake

To be successful in this role you will have the following experience:

• Proven experience providing senior level administrative support in a complex organisation.
• Experience booking travel, organising conferences/events and related requirements
• Excellent time management and organisational skills
• Knowledge of and experience of the Machinery of Government and/or public sector
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

To be successful in this role you will have the following capabilities and competencies:

• Proven ability to maintain utmost integrity in all interactions and treating all information you are party to in your role as confidential.
• A track record of excellent customer service focus and dedication to meeting the expectations and requirements of internal and external customers.
• Proven ability to establish and maintain strong relationships across a diverse group of customers and gain their trust and respect.
• Demonstrate initiative and a high degree of professional independence, self-discipline and remaining calm under pressure.

About our group and team | Mātau rōpū ake

Te Mahau takiwā collectively provide leadership and integrated services to the education sector. Our core role is to deliver professional services and provide advice to schools, kura, and early learning services, to help them to achieve better outcomes for tamariki and ākonga. This includes advice and guidance to the sector for the implementation of Government’s priorities, working directly with schools, kura and early learning services and connecting in with other government agencies, iwi and community groups.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact [e-mail]

Applications close Midnight – Sunday, 19 October 2025

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.