Senior Sales Operations - New Lynn

Animates Holdings NZ Ltd; New Zealand; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Tailored career development

Generous store discounts

Parental leave benefits

Paws for Good volunteer leave

Bereavement leave

Employee Assistance Programme

Job summary

Animates is New Zealand’s largest pet care specialist, with 48 retail stores, grooming salons and 14 vet clinics operating across communities to support pets’ wellbeing. Our New Lynn store offers professional grooming and a DIY dog wash, keeping every day varied and engaging for the team.

We are looking for an experienced Senior Sales Assistant to join us, working 35 hours per week. You’ll deliver trusted advice, help customers select nutrition and pet care products, and assist with online

Qualifications

• Experience in a customer facing role (retail experience preferred).
• Physical ability to lift stock up to 20 kg.
• Flexibility to work weekdays, weekends and public holidays.
• Positive attitude and teamwork in a busy store environment.

Responsibilities

• Provide customer service and product guidance to shoppers.
• Fulfill eCommerce orders and support online sales channels.
• Move, stock and replenish merchandise up to 20 kg.
• Assist with grooming and DIY dog wash tasks as needed.

Skills

Customer service

Retail experience

Communication

Job description

At Animates, we’re passionate about helping pet parents give their pets the happiest, healthiest lives possible.

Animates is New Zealand’s largest pet care specialist, with 48 retail stores, 27 grooming salons and 14 vet clinics working together across communities to support the wellbeing of pets. Every day our teams empower pet parents with trusted advice, quality products and expert services so they can make informed decisions for the animals they love.

Our New Lynn store is right in the heart of West Auckland and offers both professional grooming and a DIY dog wash, so there’s never a dull, or completely dry, day at work.

We're looking for an experienced Senior Sales Assistant, to join us, working 35 hours per week.

What you'll be doing:

This isn’t your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, make toy suggestions based on breed and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food.

What we’re looking for:

You’ll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.

To be successful you’ll also have:

• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

What we offer:

• Tailored career development – whether you're interested in leadership, grooming roles, or becoming a puppy school trainer, we offer a range of progression pathways and hands‑on support to help you grow in the direction that suits you best
• Generous discounts at our retail stores and vet clinics
• Parental leave benefits to support your growing family
• Give back to your chosen charities through our ‘Paws for Good’ volunteer leave
• Paid bereavement leave following the loss of a pet
• Access to free counselling through our Employee Assistance Programme
• Stability. Be part of a business that’s growing and thriving

Why you'll love Animates:

We’re proud to offer a genuinely supportive and inclusive culture, where our leaders care deeply about the wellbeing of their teams and everyone lives our values of passion, authenticity, care, knowledge, and togetherness. As a Rainbow Tick Certified Employer, we encourage you to bring your whole self to work.

We’re also honoured to be the first organisation in Aotearoa to achieve Gold level recognition in the Mental Health First Aid Workplace Recognition Programme. This reflects how seriously we take mental health and wellbeing—through training our people in Mental Health First Aid, creating safe and open environments to talk, and making sure everyone feels supported, connected, and able to look out for one another every day.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career!