Senior Review Specialist

Accident Compensation Corporation New Zealand; New Zealand; Hybrid; NZD 107,000 - 132,000; Full time

Job summary

A leading governmental organization in New Zealand is seeking a Senior Review Specialist to improve ACC's dispute management processes. This role requires excellent communication skills and experience with dispute resolution practices. The successful candidate will have a thorough understanding of ACC's environment and will be essential in enhancing customer experiences through effective conflict navigation. Competitive salary and flexible working arrangements offered.

Benefits

9% superannuation contribution

Flexible working options

Diverse employee networks

Qualifications

• Experience and understanding of ACC's dispute resolution practices.
• Strong knowledge of ACC's legislative and regulatory environment.
• Experience in maintaining influential relationships with business leaders.

Responsibilities

• Shape ACC's dispute management processes and services.
• Act as a Subject Matter Expert for dispute resolution.
• Work closely with business units to stay updated on legal developments.

Skills

Excellent communication

Relationship management

Conflict navigation

Job description

Overview

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

Help shape the success of ACC’s dispute management processes and services.

We are looking for an excellent communicator, passionate collaborator, and creative thinker to join Resolution Services as a Senior Review Specialist.

This role will be reporting to the Principal Advisor and will be working closely with their Senior Review Specialist and Resolution Manager colleagues to improve the capability in Resolution Services and influence customer experience and outcomes across ACC.

You will be using your knowledge of ACC and best practice dispute resolution to identify opportunities, and will work closely with other business units to maintain current knowledge of legal and process developments within ACC. You will also act as a Subject Matter Expert for all things related to dispute resolution and represent Resolution Services in discussion groups and wider strategic projects as needed.

This is a permanent role, based in either Auckland (Newmarket), Hamilton, Wellington, Christchurch or Dunedin.

About you | Mōu

You will need to be someone who can feel with your heart but think with your head, someone who can listen and ensure that our staff and our customers feel heard, someone who can navigate through customer conflict, and someone with a proven track record of excellent communication leading to great results. To be successful, you will also have:

• Experience and understanding of ACC’s dispute resolution practices, culture, and values.
• Strong working knowledge of the ACC organisation including the legislative and regulatory environment governing our activities.
• Experience maintaining influential relationships with business leaders and working collaboratively at a leadership and cross-function level.
• Confidence with managing time well and prioritising multiple demands.
• Experience creating and delivering support resources and guidance to drive performance and deliver great customer outcomes.
• A natural curiosity and ability to explain complex concepts that sees you as a ‘go-to’ for others when they need advice and support.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $107,244 - $131,077 and we offer an additional 9% superannuation contribution. We also offer flexible working options, including work from home up to 3 days per week (we provide you with a laptop, headset, monitor, mouse, and a keyboard to support this).

How to apply |Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 11.59pm, Sunday 28th September, however, please note that if an ideal candidate is found during this time we may move forward with screening and interviewing sooner, so please don't hesitate to apply!

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email [e-mail]