Senior Remote Application Support Specialist

Marsh; Hamilton; Vor Ort; NZD 90.000 - 130.000; Vollzeit

Zusammenfassung

Marsh McLennan Agency seeks a Senior Application Support Administrator to deliver remote service desk support for enterprise applications. You will troubleshoot incidents, manage user requests, and collaborate with development, security, and infrastructure teams to ensure stable, secure, and high-performing tools for MMA employees.

You will use ServiceNow, ManageEngine, and Zendesk to track tickets, coordinate with vendors, and implement updates.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in application support management, preferably within insurance or financial services.
• Familiarity with ITIL processes and best practices for service management.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams.
• Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms) is a plus.
• Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar are highly desirable.
• 3+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk preferred.
• Experience with insurance AMS such as Applied Epic or Sagitta preferred.
• Experience with application monitoring and maintenance.

Aufgaben

• Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring for remote users.
• Log, track, and manage support tickets using ServiceNow, ManageEngine, and Zendesk with clear end-user communication.
• Coordinate with vendors and internal teams to identify defects, apply patches, and implement updates to improve functionality.
• Manage application configurations, updates, and deployments following best practices and compliance standards.
• Develop and maintain documentation for processes, troubleshooting steps, and user guides.

Kenntnisse

Remote support

Incident management

ITIL familiarity

Cloud experience

Communication skills

Problem solving

Ausbildung

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

ManageEngine

Zendesk

Jobbeschreibung

Marsh McLennan Agency seeks a Senior Application Support Administrator to deliver remote service desk support for enterprise applications. You will troubleshoot incidents, manage user requests, and collaborate with development, security, and infrastructure teams to ensure stable, secure, and high-performing tools for MMA employees.

You will use ServiceNow, ManageEngine, and Zendesk to track tickets, coordinate with vendors, and implement updates.