Senior Regulatory Systems Adviser

Financial Markets Authority; Auckland; On-site; NZD 120,000 - 130,000; Full time

Benefits offered by this job

KiwiSaver employer contribution 4%

Paid leave over Christmas

Holiday swap for personal significance

Job summary

The Financial Markets Authority in Auckland seeks a Senior Regulatory Systems Adviser on a 12-month fixed-term basis to drive enhancements of Manawataki, our Dynamics 365 CRM, and to partner with business and technology teams to deliver reliable regulatory platforms.

You will lead platform improvements, advise stakeholders, and ensure data quality and reporting capabilities support informed regulatory decisions. The role offers the chance to shape regulatory outcomes in a collaborative setting.

Qualifications

• Experience supporting, administering or enhancing Microsoft Dynamics 365 CRM or similar enterprise platform.
• Strong analytical and problem-solving skills with ability to identify opportunities and practical solutions.
• Experience leading system, process or business improvement initiatives.
• Ability to translate business needs into effective platform and process improvements.
• Excellent communication and stakeholder management skills with credibility across audiences.
• Strong planning and organisational skills to manage multiple priorities and deliver outcomes.

Responsibilities

• Leading ongoing enhancement and optimisation of regulatory platforms, including Microsoft Dynamics 365 CRM.
• Acting as a trusted adviser to business stakeholders on platform capabilities, opportunities and improvements.
• Leading identification, prioritisation and delivery of platform enhancements and change initiatives.
• Working with technology teams and vendors to resolve issues and drive continuous improvement.
• Championing improvements to business processes, data quality and user experience.
• Developing reporting, insights and resources that support informed decision-making and platform adoption.

Skills

Microsoft Dynamics 365 CRM

Analytical problem-solving

Stakeholder management

Process improvement

Project leadership

Tools

Microsoft Dynamics 365 CRM

Job description

A great place to work. With great work to do. Ours is a meaningful and impactful role, as a kaitiaki (caretaker) of the financial services in Aotearoa. We oversee a market that does right by everyone, ensuring better outcomes for all New Zealanders. Our role as a kaitiaki is brought to life by our values; Look to the Horizon, Help the Team Work, Make the Calls and Open Hearts, Open Minds.

Te Tūranga | The Role

We're looking for a Senior Regulatory Systems Adviser to join our Licensing & Regulatory Services team on a 12-month fixed-term basis.

This is a unique opportunity to play an important role in shaping and enhancing Manawataki, our Microsoft Dynamics 365 CRM. Sitting at the intersection of business operations, technology and continuous improvement, you'll work closely with stakeholders across the FMA, technology teams and external vendors to ensure our regulatory platforms are effective, reliable and evolving to meet the organisation's needs.

This is a varied role with plenty of scope to influence how our platforms support regulatory outcomes. You'll lead platform and system improvements, drive better ways of working, and help ensure users have the tools and information they need to deliver their work effectively.

• Leading the ongoing enhancement and optimisation of the FMA's regulatory platforms, including Microsoft Dynamics 365 CRM
• Acting as a trusted adviser to business stakeholders on platform capabilities, opportunities and improvements
• Leading the identification, prioritisation and delivery of platform enhancements and change initiatives
• Working with technology teams and vendors to resolve issues, implement solutions and drive continuous improvement
• Championing improvements to business processes, system performance, data quality and user experience
• Developing reporting, insights and resources that support informed decision-making and platform adoption

This role is ideal for someone who enjoys solving complex problems, influencing change and working across business and technology teams to deliver meaningful outcomes.

He kōrero mōu | About you

You'll be a proactive and solutions-focused professional who enjoys understanding how systems, processes and people come together to achieve great results. With a strong customer mindset and a continuous improvement lens, you'll be confident building relationships, influencing stakeholders and leading initiatives that deliver tangible business value. You're comfortable navigating ambiguity, managing competing priorities and taking ownership of work from concept through to implementation.

You'll bring:

• Experience supporting, administering or enhancing Microsoft Dynamics 365 CRM or a similar enterprise platform
• Strong analytical and problem-solving skills, with the ability to identify opportunities and develop practical solutions
• Experience leading system, process or business improvement initiatives
• The ability to translate business needs into effective platform and process improvements
• Excellent communication and stakeholder management skills, with the confidence to influence and build credibility across a range of audiences
• Strong planning and organisational skills, with the ability to manage multiple priorities and deliver outcomes
• Experience working with reporting and insights, data quality initiatives, vendor management, or within a regulatory environment will be highly regarded.

Ngā painga | What we offer

We offer a comprehensive range of benefits, including:

• 4 % KiwiSaver employer contribution
• Paid leave over the Christmas period
• The ability to swap public holidays for days that hold personal significance

At the FMA, we're committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We also offer a range of wellbeing, social, and professional development opportunities that help our people thrive and connect.

The appointing salary range for this role is $120,000 - $130,000 per annum, plus 4 % KiwiSaver and the benefits outlined above.

Applications close at 5 pm on 17th October 2026.

Pay equity and pay parity are important to us, and we're committed to fairness and transparency throughout the recruitment process.