Senior Program Manager

Infosys; Wellington; On-site; NZD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a highly skilled Program Manager to lead complex, cross-functional programs. The ideal candidate will have extensive experience in program management, client relations, and risk management. Responsibilities include overseeing program activities, managing client expectations, and leading project teams to ensure successful delivery.

Qualifications

• Around 20 years of experience in program management.
• Proven track record of delivering successful projects on time and within budget.

Responsibilities

• Lead and manage the entire program lifecycle.
• Act as the primary point of contact for all program-related matters.
• Manage client expectations, timelines, and deliverables.

Skills

Program Management

Client Relationship Management

Risk Management

Communication

Problem Solving

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Job Description:

This role will work internally in our EdgeVerve Unit, please find more information below:

EdgeVerve Systems Limited, a wholly owned subsidiary of Infosys, is a global leader in developing digital platforms, assisting clients to unlock unlimited possibilities in their digital transformation journey. Our purpose is to inspire enterprises with the power of digital platforms, thereby enabling our clients to innovate on business models, drive game-changing efficiency and amplify human potential. Our platforms portfolio across Automation (AssistEdge), Document AI

(XtractEdge), and Supply Chain (TradeEdge) helps inspire global enterprises to discover & automate processes, digitize & structure unstructured data and unlock the power of the network by integrating value chain partners. EdgeVerve, with a deep-rooted entrepreneurial culture, our innovations are helping global corporations across financial services, insurance, retail, consumer & packaged goods, life sciences, manufacturing telecom and utilities, and more. EdgeVerve. Possibilities Unlimited. www.edgeverve.com

https://www.linkedin.com/company/edgeverve/products/

Location: Auckland, NZ

Short Description: EdgeVerve Systems Limited is seeking a highly skilled and experienced Program Manager to lead and execute complex, cross-functional programs. The ideal candidate will have a around 20 years of experience in program management, with a proven track record of delivering successful projects on time and within budget.

Incumbent should be able to work in the onsite-offshore model with global teams in various time zones, able to lead the planning exercise.

Roles and Responsibilities:

Program Leadership, Governance and Reporting:

• Act as the primary point of contact for all program-related matters, facilitating communication between internal teams and the client.
• Lead and manage the entire program lifecycle, ensuring the alignment of multiple teams, multiple projects involved in programs.
• Oversee all program activities, associated risks ensuring they are completed on time, within budget, and meet the required quality standards.
• Collaborate with Project Managers and team members to ensure effective execution of individual projects under the program.
• Prepare and present status reports, including timelines, risks, and mitigation actions, for internal stakeholders and clients.
• Organize and facilitate weekly governance meetings with program leadership and clients, ensuring that progress is tracked and reported.
• Regularly communicate program updates, milestones, risks, and challenges to leadership and clients.

Client Management:

• Act as the client’s primary SPOC for all program-related concerns, ensuring that their needs and expectations are understood and met.
• Manage client expectations, timelines, and deliverables, resolving any conflicts or challenges that arise.
• Lead client governance meetings, ensuring that clients are updated on project progress and that issues are addressed proactively.

Scope & Risk Management:

• Define and manage the scope of the program and ensure that all projects within the program align with the scope.
• Identify and assess program risks, developing mitigation plans and strategies.
• Escalate issues that are not resolved within the program to senior management and leadership promptly.

Team Management & Coordination:

• Manage and mentor Project Managers and other team members within the program.
• Ensure that all project managers are equipped with the resources and support they need to deliver their projects successfully.
• Provide guidance and direction in resolving project-level issues and challenges

Skills & Qualifications

• Strong experience in managing large-scale programs and multi-disciplinary teams.
• Proven ability to manage and coordinate multiple projects and stakeholders simultaneously.
• Experience with client management and leading client-facing meetings.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
• Excellent communication, presentation, and negotiation skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong problem-solving skills and risk management expertise.

Key Skills:

• Program & Project Management
• Stakeholder & Client Relationship Management
• Scope & Risk Management
• Leadership & Team Management
• Timeline & Budget Tracking
• Governance & Reporting
• Problem Solving & Escalation Management
• Communication & Presentation Skills

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”