Senior Medical Receptionist/Administrator (GP practice)

Phoenix Healthcare Group Ltd; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

Phoenix Healthcare Group is seeking a dedicated medical receptionist to join their dynamic team in Christchurch. The role involves team leadership, exceptional administration, and quality assurance to ensure patient care standards are met. This position offers growth opportunities in a fast-paced environment, with the aim of delivering excellent healthcare services.

Qualifications

• Experienced medical receptionist or confident administrator.
• Keen to learn and progress.
• Able to work effectively alone or within a team.

Responsibilities

• Motivate and inspire the team to achieve great outcomes, ensuring day-to-day operations run smoothly.
• Provide exceptional reception duties and support with invoicing and reporting.
• Contribute to continuous improvement projects as required.

Skills

Customer service skills

Conflict resolution skills

Problem-solving skills

Education

Experience as a medical receptionist or administrator

Tools

Indici patient management system

Xero Accounting

Job description

Who We Are | Ko wai mātou

Phoenix Healthcare is a dynamic and forward-thinking organisation dedicated to delivering high-quality healthcare services. With a focus on innovation and community well-being, we are growing rapidly to meet the evolving needs of the people we serve.

Phoenix Health Hub serves as the general practice division of Phoenix Healthcare Group with a team of experienced practitioners ready to deliver primary healthcare services at our conveniently located clinics, clients can receive comprehensive care either as enrolled or casual patients. With sites open in central Christchurch and Rolleston and a new site planned in 2026 in Ravenswood, we are committed to ensuring our patients can access whichever Phoenix clinic suits them when they need medical treatment.

Learn more about us at www.phoenixhealthcare.co.nz and download the full position description from our website.

The role | Te Tūranga

• Suit experienced medical receptionist or confident administrator
• Opportunity to grow further and participate in process design and project work
• 1FTE, predominantly based at our Moorhouse Ave site. 8.45am – 5.15pm Monday to Friday
• Thrives in a fast-paced environment, uses initiative and able to problem solve, works well under pressure, experience leading clinical teams, commitment to patient care, be able to solve basic IT issues, inclusive and genuinely making a difference.
• Experience with Indici patient management system an advantage.

Key Responsibilities | Ngā Haepapa Matua

• Team leadership: motivate and inspire your team to achieve great outcomes for the community, provide administrative support and direction where required to ensure the smooth running of day-to-day operations.
• General Administration & reception services:provide exceptional reception duties and ensure robust and seamless administration of our clinics, in conjunction with operational leads.
• Quality Assurance: work with operational, clinical and quality leads to ensure highest possible standard of care is provided and all auditing requirements are met
• Special projects: contribute to continuous improvement projects as required, ensuring progress against objectives and aims.
• Invoicing & Reporting:Support: ACC, product, contractor and customer invoicing, and clinician reports through the practice management software. Operational performance reporting as requested
• Xero Accounting:Handle invoicing, billing, reconciliations, statements, payroll, and reporting using Xero where requested.

Preferred Candidate Attributes | Ngā āhuatanga e hiahiatia ana

• Experienced receptionist or medical receptionist or administrator
• Excellent customer service skills including conflict resolution skills
• Thrives under pressure, shows initiative, and has excellent problem-solving skills.
• Keen to learn and progress
• Takes initiative and able to work effectively alone or within a team
• Experience with Indici patient management system an advantage but not mandatory
• Knowledge of primary care funding streams and standards an advantage but not mandatory
• Able to travel across Phoenix Health Hub sites as required

To learn more about the Phoenix Healthcare Group, please visit: www.phoenixhealthcare.co.nz