Senior Key Account Manager

Fonterra; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

A leading global dairy co-operative in Auckland is seeking a Senior Key Account Manager. This pivotal role involves leading strategy for high-profile dairy categories, mentoring a team, and driving operational excellence. Ideal candidates will have experience in managing grocery accounts and a passion for team development. Join a supportive team that values collaboration and growth opportunities.

Benefits

Fair and equitable pay

Health and well-being programs

Career growth support

Flexibility with work-life balance

Qualifications

• Proven experience managing key grocery accounts.
• Strong understanding of FMCG operations and category management.
• Experience coaching or mentoring others.

Responsibilities

• Lead the strategy for high-profile categories.
• Take ownership of yoghurt and milk categories.
• Navigate complex challenges with stakeholders.

Skills

Relationship building

Strategic thinking

Coaching and mentoring

Commercial acumen

Job description

Responsibilities

• Lead the strategy for our most high-profile categories and make a visible impact across the business
• Be empowered to coach, develop, and inspire talent in a supportive, growth-focused team
• Step into a clear pathway for career progression, with real opportunities to move into senior leadership

Our Co-operative

Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us

At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you\'re early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

About us

He kupu mō mātou | About us

Fonterra Oceania is our newly formed entity that merges the Fonterra Brands New Zealand (FBNZ) and Fonterra Australia operations, aimed at enhancing our competitive position in the trans-Tasman dairy market. The integration of Fonterra Brands New Zealand (FBNZ) and Fonterra Australia builds on similarities to outperform the competition, create scale and synergies, and will strengthen our competitive edge. This role will join a team that helps to build an even stronger trans-Tasman dairy business with reach across Oceania and beyond.

About the Opportunity

Step into a pivotal leadership role as our Senior Key Account Manager, where you’ll shape the future of our most strategic categories and play a key part in elevating high-value partnerships. You’ll lead with impact, coach and develop talent, and drive both day-to-day excellence and long-term growth in a supportive, collaborative team. In addition to this you will:

• Take ownership of our yoghurt and milk categories, setting the strategic direction and ensuring operational excellence
• Coach and mentor an Account Executive and support the wider team’s development
• Identify trends and growth opportunities through data insights and turn these into actionable plans
• Navigate complex challenges, including ambiguity, while strengthening Fonterra’s position as a valued, strategic partner
• Work closely with stakeholders across category, marketing, shopper marketing, finance, and supply chain
• Be integral to our culture of "Good Together"- where asking for help and offering support is the norm, and everyone’s success is shared

About You

You are a relationship builder, a strategic thinker, and a hands-on leader ready to make your mark in FMCG. You thrive in dynamic environments, love a challenge, and are passionate about developing others and delivering results. In addition to this you will have:

• Proven experience managing key grocery accounts
• Strong understanding of FMCG operations and category management
• Experience coaching or mentoring others, with a genuine interest in team development.
• The ability to navigate ambiguity, foster strong, strategic relationships, and create new opportunities for collaboration
• Commercial acumen, with a data-driven approach to identifying and executing growth opportunities
• The ambition and readiness to step up into future leadership, with this role offering a clear pathway to the Business Manager position

Our Values

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Our Commitment to You

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

A Career of Opportunities

At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Join Us

Does this sound good to you? Come join our whānau - bring your whole self, and let\'s solve for better together.

You, me, us together, Tātou, tātou.

Together, we\'re shaping a future of inclusion.

Inclusion is key to our Co-operative. We\'re building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don\'t meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.