Senior IT Support Engineer - Part time or Full time

Computer Clinic; Christchurch; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

A local IT service provider in Christchurch is looking for a Senior IT Support Engineer. This position can be part-time or full-time and demands expertise in various IT disciplines. Responsibilities include IT consultancy, network setup, troubleshooting, and customer service. Candidates should have strong communication skills, proactive problem-solving abilities, and a passion for technology. The role provides a relaxed working environment with flexible hours.

Benefits

Flexible start and end times

Opportunity to learn from experienced colleagues

Relaxed working environment

Qualifications

• Technician with strong admin and communication skills.
• Ability to relate well to customers.
• Experience in helpdesk and field customer service.

Responsibilities

• Adapt IT systems to align with business needs.
• Monitor systems and resolve reported issues.
• Design and install network infrastructure.

Skills

Strong admin and communication skills

Attention to detail

Troubleshooting abilities

Time management skills

Helpdesk experience

Analytical skills

Passion for IT

Education

Up-to-date IT qualification

Tools

Microsoft 365

Google Workspace

Apple Mac hardware

Job description

Senior IT Support Engineer - Part time or Full time

ABOUT THE IT COMPANY
Computer Clinic has provided IT services and support to SMEs throughout Christchurch for over 15 years, building a reputation for adaptable IT services and true value for money.

WHAT DOES COMPUTER CLINIC DO?
We offer a range of IT services, including hardware, software, systems, security, email, backups, and IT support remotely and onsite.

• Adapt IT systems to align with business needs
• Ensure businesses are working to their fullest capacity and maximizing productivity
• Provide timely advice on required changes and improvements
• Monitor systems and resolve reported issues in a timely manner
• Carry out general IT services as needed
• Design and install network infrastructure, routers, switches, and VoIP telephones

WHAT COMPUTER CLINIC OFFERS
We offer a relaxed but busy working environment with flexible start and end times, and the opportunity to develop fast and learn from experienced colleagues.

ABOUT THE ROLE
This role can be part time or full time, and covers all aspects of IT. We are looking for someone skilled in a wide variety of IT disciplines with depth of knowledge.

• General IT consultancy
• Computer upgrades, servicing, and optimization
• Router setups, managed switches, and server technologies
• Wireless solutions
• Network printer setups
• Physical troubleshooting of computers and laptops
• Managed and monitored computer systems and anti-virus programs
• Internet connections
• Microsoft 365 business email, calendar, OneDrive setup
• Microsoft 365 SharePoint setup and configurations
• Microsoft 365 Azure AD configuration
• Google Workspace system setups and configurations
• Google Drive implementations and configurations
• Dropbox for Business implementations and configurations
• Apple Mac hardware and software issues
• Backup and disaster recovery solutions

ABOUT YOU
We are looking for candidates who are technicians with strong admin and communication skills, who can relate well to customers and demonstrate open-mindedness, attention to detail, and the ability to learn new technologies fast.

• Collaborative team player with the ability to work well under pressure
• Proactive and resourceful with the ability to learn, adapt, and think outside the square
• Clear thinking, troubleshooting, and problem-solving abilities
• Excellent time management and organizational skills
• Helpdesk and out-in-the-field customer service experience
• Analytical skills and root cause analysis troubleshooting methodologies
• Up-to-date IT qualification
• Passionate about IT and technology

FUTURE EXPECTATIONS
As you gain more experience, you will analyze user problems, present your own ideas and solutions, and identify future technologies that could be used internally or for customers.

HOW TO APPLY - Please apply via this Seek website only, with a CV and covering letter in PDF format.