Senior IT Analyst

Argenta; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Argenta, a leader in animal health, is seeking a Senior IT Analyst in Auckland. In this role, you'll support our global IT needs, manage user requests, and drive IT initiatives to enhance operational efficiency. This is a unique opportunity to contribute to a mission of bettering animal health globally while working in a collaborative and innovative environment.

Benefits

Flexible working options

Collaborative environment

Opportunity for professional growth

Qualifications

• Experienced in technical support, infrastructure, and end-user services.
• Strong experience troubleshooting Windows, Microsoft Office, and client-side applications.
• Ability to manage time effectively and prioritize under pressure.

Responsibilities

• Support infrastructure, security, and business application initiatives.
• Resolve IT issues and manage user requests.
• Contribute to IT projects and drive service delivery improvements.

Skills

Troubleshooting

Customer Service

Communication

Logical Thinking

Ownership

Education

Relevant qualification in IT

IT service methodologies qualification or experience

Tools

Microsoft 365

Active Directory

Windows

iOS

Android

Job description

About us:

We’re Argenta, a global leader in animal health, partnering with our clients in Research, Development & Innovation (RD&I) and Manufacturing to produce pharmaceuticals for both farm and companion animals. Founded in 2006 by a visionary New Zealand chemist, our mission is simple:Healthy Animals, Let’s Make it Happen Together.

Our people are the heart of our success. With operations in the United States, New Zealand, UK, Germany, and Spain, and a team of over 600 employees, we’re united by innovation, collaboration, and a shared purpose.

About the role:

We are looking for a proactive and technically skilled Senior IT Analyst to join our global IT team. In this key role, you’ll support our site with a broad range of technology-related needs. From resolving IT issues and managing user requests, to supporting infrastructure, security, and business application initiatives.

You’ll be a hands-on technical expert, working closely with users to understand their needs and identify solutions that support business processes. You’ll also contribute to IT projects, drive improvements in service delivery, and help ensure that Argenta’s technology landscape remains compliant, secure, and fit for purpose.

This is an excellent opportunity for someone who enjoys both BAU support and contributing to continuous improvement, working as part of a high-performing team in a global organisation.

About you:

You’re an experienced and solutions-focused IT professional with a solid grounding in technical support, infrastructure, and end-user services. You’re comfortable handling support requests, investigating issues across systems and networks, and working with users to deliver effective resolutions.

You bring strong customer service skills, a passion for technology, and a proactive mindset to everything you do. Whether it’s troubleshooting a software issue, supporting a project rollout, or managing security-related tasks, you take pride in delivering quality outcomes and maintaining high user satisfaction.

Your background, experience, and attributes will include:

• A relevant qualification in an IT discipline
• Qualification or experience in IT service methodologies
• Working towards a qualification in a specialised technology area is a plus
• Strong experience troubleshooting Windows, Microsoft Office, and client-side applications
• Knowledge of Microsoft 365 admin, Active Directory domain services (ADUC), DNS, DHCP, file and print services
• Understanding of LAN/WAN networking, virtualisation concepts, and hardware support
• Support experience with smart devices (Windows, iOS, Android)
• Practical familiarity with ITIL service desk processes
• Experience with infrastructure, security, and business applications
• Excellent verbal and written communication skills
• Ability to manage your time effectively and prioritise under pressure
• Logical thinking, curiosity, and a desire to learn new technologies
• A strong sense of ownership and accountability with a service-first attitude
  
  

Why Join Us?

This is an exciting opportunity to build your IT career in a global business that values technical excellence, collaboration, and innovation. As a Senior IT Analyst at Argenta, you’ll be empowered to take ownership, and contribute to technology projects that drive business success.

You’ll also benefit from working in a business that truly values its people and supports flexible, empowering ways of working. Your work will make a difference—not only to our internal teams but also in our mission to improve animal health worldwide.

If you’re a skilled IT professional who thrives in a collaborative, fast-paced environment, we’d love to hear from you.

Argenta Global is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.