Senior Human-Centred Designer - urgent contract

Momentum Consulting; Auckland; On-site; NZD 141,000 - 190,000; Full time

Job summary

Momentum Consulting is seeking a Senior Human-Centred Designer for an urgent 3-month contract in Auckland. You will lead UX discovery, service design and stakeholder workshops to shape a future-state customer experience.

Working across business, operational and technology teams, you’ll translate research into deliverable experiences, map journeys and blueprints, and collaborate with analysts and delivery squads in an Agile environment.

Qualifications

• Strong UX research and human-centred design experience.
• Service design experience including journey mapping and service blueprints.
• Experience with current and future-state process mapping.
• Strong user research and usability testing capability.
• Capability to facilitate workshops with diverse stakeholders.
• Ability to translate complex research into clear recommendations.

Responsibilities

• Leading human-centred discovery, UX research and service design activities.
• Mapping customer journeys, service blueprints and current/future-state experiences.
• Working alongside Business Analysts and SMEs on process mapping and key hand-offs.
• Planning and facilitating workshops with cross-functional stakeholders.
• Conducting and synthesising user research and usability testing.
• Translating research into clear design recommendations and artefacts.
• Identifying how new experiences integrate with existing channels, teams, systems and processes.
• Balancing customer desirability with business, operational and technical considerations.
• Collaborating with UX/UI designers, product teams and digital delivery squads.

Skills

UX research

Human-centred design

Service design

Workshop facilitation

Stakeholder management

Communications

Tools

Miro

Figma

Optimal Workshop

Askable

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Human-Centred Designer - urgent contract

We’re looking for an experienced Senior Human-Centred Designer to join a significant digital initiative, helping shape a new customer experience from discovery through to future-state design.

This is primarily a UX/service design role, but you’ll also need to be comfortable supporting some BA-style activities, particularly process and current/future-state mapping.

About the role

Working across customer, business, operational and technology teams, you’ll lead human-centred discovery and design activities to understand customer needs and translate these into practical, deliverable experiences.

You’ll be responsible for:

• Leading human-centred discovery, UX research and service design activities.
• Mapping customer journeys, service blueprints and current/future-state experiences.
• Working alongside Business Analysts and SMEs on process mapping and identifying key hand-offs.
• Planning and facilitating workshops with cross-functional stakeholders.
• Conducting and synthesising user research and usability testing.
• Translating research and insights into clear design recommendations and artefacts.
• Identifying how new experiences integrate with existing channels, teams, systems and processes.
• Balancing customer desirability with business, operational and technical considerations.
• Working closely with UX/UI designers, product teams and digital delivery squads.

We’re looking for an experienced Senior Human-Centred Designer to join a significant digital initiative, helping shape a new customer experience from discovery through to future-state design.

This is primarily a UX/service design role, but you’ll also need to be comfortable supporting some BA-style activities, particularly process and current/future-state mapping.

About the role

Working across customer, business, operational and technology teams, you’ll lead human-centred discovery and design activities to understand customer needs and translate these into practical, deliverable experiences.

You’ll be responsible for:

• Leading human-centred discovery, UX research and service design activities.
• Mapping customer journeys, service blueprints and current/future-state experiences.
• Working alongside Business Analysts and SMEs on process mapping and identifying key hand-offs.
• Planning and facilitating workshops with cross-functional stakeholders.
• Conducting and synthesising user research and usability testing.
• Translating research and insights into clear design recommendations and artefacts.
• Identifying how new experiences integrate with existing channels, teams, systems and processes.
• Balancing customer desirability with business, operational and technical considerations.
• Working closely with UX/UI designers, product teams and digital delivery squads.

About you You’ll bring strong experience across UX, service design and human-centred design, ideally within complex digital programmes.

We’re particularly interested in:

• Strong UX research and human-centred design experience.
• Service design experience, including journey mapping and service blueprints.
• Experience with current and future-state process mapping.
• Strong user research and usability testing capability.
• Confidence facilitating workshops and working with diverse stakeholder groups.
• The ability to synthesise complex research and insights into clear recommendations.
• Strong communication, presentation and storytelling skills.
• Experience working within Agile delivery environments.
• Proficiency with tools such as Miro, Figma, Optimal Workshop and Askable.
• The ability to navigate ambiguity and work effectively across customer, business and technology perspectives.

Contract: 3 months, through to 18 December 2026
Location: Auckland
Rate: $120 per hour + GST
Start: ASAP

You’ll need to be available immediately and able to commit for the full contract period.

Applicants must have the right to work in and be currently within New Zealand.