Senior Future Students Programs Lead

Uniglobalcareers; Christchurch; Hybrid; NZD 95,000 - 117,000; Full time

Benefits offered by this job

5 weeks annual leave

5 university holidays

Superannuation contribution up to 6.75

Flexible working arrangements

Supportive working environment

Retail discounts

Christchurch living

UC campus facilities access

Onsite cafés/eateries

Job summary

University of Canterbury in Ōtautahi Christchurch, New Zealand, is seeking a senior administration/operations leader to direct the Future Students coordination function. You will line-manage three coordinators and bring structure, pace and consistency to recruitment, conversion and engagement activities, including international recruitment.

You will be part of the Future Students leadership team, delivering policies, documented processes and high-quality service.

Qualifications

• At least five years’ senior experience in administration, operational coordination or related leadership role.
• Proven ability to lead people, allocate work, coach performance and build team capability.
• Experience delivering high-quality administrative and coordination services across multiple workstreams.
• Ability to work within policies, procedures and regulatory requirements while maintaining records and data quality.
• Experience identifying process improvements and delivering practical innovations and efficiency gains.
• Proficiency with CRM systems, databases and digital communication tools to support workflows and reporting.

Responsibilities

• Lead the daily coordination function, allocating and prioritising work across the team to meet changing demands and deadlines.
• Oversee an operational administration portfolio spanning recruitment activities, conversion, CRM, communications, events, visits and stakeholder engagement.
• Ensure processes are policy-driven, well documented and applied with appropriate controls and escalation pathways.
• Maintain service continuity through clear workflows, cross-training, shared coverage and performance standards.
• Coordinate operational support for international recruitment, including education agent agreements and commissions, partner records and programme administration.
• Support prospective-student enquiry, conversion and engagement activity, including shared inboxes, campaigns and offer-acceptance initiatives.
• Coach and develop coordinators, establish role clarity and monitor capability.
• Use data, reporting and frontline insights to identify problems and improve customer experience and efficiency.

Skills

People leadership

Operational coordination

CRM systems

Data reporting

Policy compliance

Stakeholder engagement

Process improvement

Team development

Cross-functional collaboration

Tools

CRM systems

Databases

Microsoft Office

Job description

University of Canterbury in Ōtautahi Christchurch, New Zealand, is seeking a senior administration/operations leader to direct the Future Students coordination function. You will line-manage three coordinators and bring structure, pace and consistency to recruitment, conversion and engagement activities, including international recruitment.

You will be part of the Future Students leadership team, delivering policies, documented processes and high-quality service.