Senior Customer Service Manager

RYHR; New Zealand; On-site; NZD 90,000 - 110,000; Full time

Job summary

A leading power equipment company in New Zealand is seeking a Senior Customer Services Manager to shape the customer experience. You will lead a high-performing team, manage customer service systems, and drive excellence in customer interactions. If you are adaptable and thrive in a fast-paced environment, this full-time role based in Palmerston North offers a chance to influence the company's growth and culture.

Benefits

Excellent staff pricing on outdoor power equipment

Supportive team environment

Qualifications

• Proven track record in customer service leadership or readiness for a senior role.
• Ability to oversee customer service systems and portals.
• Strong understanding of how customer experience drives business results.

Responsibilities

• Lead a high-performing customer service team.
• Oversee customer service systems and ensure excellence in interactions.
• Identify opportunities for process improvements.

Skills

Leadership

Customer experience management

ERP/CRM systems

Problem-solving

Adaptability in fast-paced environments

Job description

At Steelfort, we’ve been designing, building, and delivering outdoor power equipment and engineering solutions in New Zealand for over 79 years. We’re a proud Kiwi company with strong values, a nationwide dealer network, and a reputation for quality and innovation.

As our Senior Customer Services Manager, you’ll play a pivotal role in shaping the customer experience at Steelfort. You’ll lead a high-performing team, oversee our customer service systems and portals, and ensure that every interaction with our customers and dealers reflects the excellence of our brand.

You’ll thrive in this role if you’re someone who:

• Loves leading, coaching, and building people into a great team.
• Can see the bigger picture and know how customer experience drives business results.
• Is confident working with systems (ERP/CRM) and can quickly sort out portal issues with web developers when things go wrong.
• Has a knack for spotting opportunities to make things smoother, faster, and better for customers.
• Enjoys being part of a senior leadership group where your voice and ideas matter.

We’re not looking for someone who ticks every single box on paper. You may already be a proven customer service leader, or you may be ready to step up into a senior role where your skills, energy, and ideas will be valued. Either way, you’re someone who thrives in a fast-paced environment, adapts to change, and isn’t afraid to roll up your sleeves when needed.

In return, you’ll join an experienced, supportive team that works collaboratively across the business. We value honesty, transparency, and practical problem-solving . You’ll have the chance to make your mark, influence how we operate, and be part of our future growth story. Also excellent staff pricing on outdoor power equipment.

This is a full-time, permanent role based in Palmerston North.

If this role excites you we want to hear from you. What matters most is that you’re the right fit for our team, and you’re ready to drive customer service excellence at Steelfort.

Contact Kelly Grogan on 021 560 172 or [e-mail] to learn more about the role.