Self Service Operations Lead - Secondment

Westpac New Zealand; Wellington; On-site; NZD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Wellington is seeking an experienced strategic and operational leader to drive the transformation of their Self Service Channel. You will lead complex projects, manage a self-service network, and ensure operational excellence. Candidates should have over 5 years of experience in project management and operational roles within banking or technology environments. The position promotes a collaborative culture and values individuality.

Qualifications

• 5+ years’ experience in project and operational management, ideally in a banking or technology environment.
• Proven ability to lead large-scale infrastructure projects with multiple stakeholders.
• Strong background in vendor management and contract negotiation.

Responsibilities

• Lead complex projects including nationwide ATM upgrades.
• Manage the self-service network for optimal performance.
• Drive operational excellence and compliance.

Skills

Project management

Operational management

Vendor management

Collaboration

Job description

Overview

Welcome to greater opportunity. At Westpac New Zealand, we’re proud of our heritage and committed to building a workplace where top talent thrives. We’re looking for a strategic and operational leader to drive the transformation of our Self Service Channel.

What You’ll Do

• Leading complex projects — including nationwide ATM upgrades, capability enhancements, and hardware rollouts — with multiple internal and external stakeholders.
• Managing the self-service network, ensuring optimal performance, uptime, and vendor accountability.
• Driving operational excellence, including process improvement, risk mitigation, and compliance.
• Leading a high-performing team of Self-Service Analysts, fostering a culture of customer focus and continuous improvement.
• Overseeing financials, including capex tracking, budget management, and cost optimisation.
• Engaging vendors and industry partners, ensuring service levels and contractual compliance.

What You’ll Bring

• 5+ years’ experience in project and operational management, ideally in a banking or technology environment
• Proven ability to lead large-scale infrastructure projects with multiple stakeholders
• Strong background in vendor management, contract negotiation, and SLA/KPI oversight
• Experience managing a self-serve network (ATM or similar)
• Technical knowledge of self-service devices and channels (preferred)
• A collaborative leadership style and a passion for delivering results

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Apply Now

Tono mai ināianei! | Together Greater

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close 8 October 2025