Sea Logistics- Operational Care Specialist AKL ZS-OC

Kuehne + Nagel AS; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Auckland is seeking an experienced professional for export operations management. This role requires at least 5 years of experience in freight forwarding and strong expertise in sea logistics operations. You will generate shipment documentation, coordinate bookings, and ensure compliance across operations. The ideal candidate has exceptional communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 5 years in freight forwarding or logistics within a New Zealand-based forwarder.
• Strong expertise in export sea logistics operations.
• Impeccable interpersonal abilities and a collaborative mindset.

Responsibilities

• Generate all required export sea shipment documentation.
• Arrange bookings and manage amendments with shipping lines.
• Oversee order allocations and ensure cargo visibility.

Skills

Freight forwarding experience

Communication skills

Attention to detail

Resilience under pressure

Team-oriented attitude

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Reporting to the Export Operational Care Supervisor and based within a team of export specialists, this role is responsible for export operations, including bookings with carriers and arranging some transport as needed, alongside the required documentation for a wide range of clients. Working in close collaboration with your peers within the Customer Care Team, your responsibility is to ensure operational requirements are met to help deliver overall customer excellence.

How you create impact

• Documentation Excellence: Accurately and efficiently generate all required export sea shipment documentation.
• Shipment Coordination: Arrange bookings and manage amendments directly with shipping lines, maintaining regular communication with carriers and suppliers.
• Cargo Visibility & Order Management: Oversee order allocations and ensure full cargo and documentation visibility across Kuehne+Nagel’s digital platforms.
• Vendor Cost Management: Apply strong financial acumen to manage vendor costs effectively.
• Operational Excellence: Deliver consistent, high-quality service throughout the entire sea logistics shipment cycle.
• Cross-Functional Collaboration: Work closely with the Customer Care Team and internal departments to meet customer expectations.
• Compliance & Governance: Ensure adherence to all relevant regulatory and governance requirements.
• Claims & Dispute Resolution: Provide support in resolving claims and disputes promptly and professionally.

What we would like you to bring

• Proven Industry Experience: Minimum 5 years in freight forwarding or logistics within a New Zealand-based forwarder, with strong expertise in export sea logistics operations.
• Exceptional Communication Skills: Impeccable interpersonal abilities and a collaborative mindset to engage positively with internal and external stakeholders.
• Attention to Detail: A meticulous approach to tasks, ensuring accuracy and consistency across all responsibilities.
• Resilience Under Pressure: Ability to thrive in a fast-paced environment, meet deadlines, and manage competing priorities effectively.
• Team-Oriented Attitude: A positive outlook, strong team spirit, and the ability to work cross-functionally across the business.

What\'s in it for you

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.