Scheduler

LifeCare; Hamilton; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading provider of health services in Hamilton is looking for a Scheduler to manage scheduling processes and enhance customer relationships. The ideal candidate is organised, detail-oriented, and has strong communication skills. Previous experience in administration and customer service is required. Join a supportive team dedicated to making a difference in people's lives.

Benefits

Opportunity to make a real difference

Full training

Annual wellness benefit

Qualifications

• Previous experience in administration and customer service.
• Eagle-eyed attention to detail.
• Highly organised with ability to manage multiple tasks.

Responsibilities

• Manage the end-to-end scheduling process.
• Liaise with customers and internal teams.
• Provide exceptional customer service via phone and email.

Skills

Organisation

Customer service focus

Attention to detail

Computer skills

Strong communication

Time management

Tools

Microsoft Office

Scheduling/CRM systems

Job description

Overview

Join Our Team at LifeCare! We are currently looking for a Scheduler to join our team based in Hamilton. If you have a great work ethic and want to be part of a strong connected team and are the kind of person who thrives on understanding and creating value for customers, we want to meet you.

We ask that you provide a CV + a great cover letter outlining your motivation for applying to join us and what you believe you can bring to the role. We value the personal touch and would also love to hear a bit more about you! Please also indicate your salary expectations.

About The Role

This is a key role that requires someone with a sharp eye for detail, excellent organisational skills, and a proactive, can-do attitude. This role requires time management, great customer service focus, IT skills, and the ability to communicate with all kinds of people.

What You’ll Bring

We’re after someone who is positive, wants to learn and has loads of energy. This role is perfect for someone who enjoys a challenge and brings a positive attitude to everything they do and has:

• Previous experience in administration and customer service, with outstanding attention to detail.
• A similar industry background and/or scheduling experience would be a bonus, but not essential.
• Eagle-eyed attention to detail, with strong time management.
• The ability to be forever approachable, can build and maintain strong, lasting relationships with customers, and internal team members.
• Strong communication and interpersonal skills.
• Excellent computer skills, including Microsoft Office and ideally scheduling/CRM systems.
• Highly organised, with the ability to manage and prioritise multiple tasks.

Key Responsibilities

• Manage the end-to-end Scheduling process from planning daily schedules liaising with numerous stakeholders on any changes & providing accurate documentation needed for all work orders.
• Liaise with customers and internal teams to schedule first aid courses and occupational health services.
• Provide exceptional customer service via phone and email building effective relationships with key contacts within organisations.
• Manage and maintain accurate scheduling records.
• Maintain accurate scheduling records and manage course logistics.
• Assist with enquiries and registrations.
• Book travel and ensure efficiency in scheduling of our operations team’s time.
• Assist with inquiries and registrations, ensuring a seamless experience for clients.
• Troubleshoot issues and ensure resolution.
• Deal with short notice changes with calmness and professionalism.

Why Join LifeCare?

• Be part of a supportive, fun and dynamic team
• Opportunity to make a real difference in people\'s lives
• Full training
• Annual wellness benefit

About Us

LifeCare is a leading provider of first aid training and occupational health services. We are committed to delivering high-quality training and occupational health services to individuals and organisations. For more information go to our website www.lifecare.co.nz.

For a copy of the position description email [e-mail].