Salesforce Agentforce Consultants

JobSpace; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

JobSpace in Auckland, New Zealand, seeks a Salesforce Agentforce Consultant and Service Designer to join our AI transformation programs. You will design and implement intelligent, scalable, user-centric solutions using Salesforce Agentforce, blending customer experience with AI.

You will gather requirements with stakeholders, map journeys, and create artefacts such as user stories and high-level designs, collaborating with product teams to deliver integrated outcomes.

Qualifications

• Design and deliver AI-powered Agentforce solutions and customer journeys.
• Translate stakeholder needs into scalable solution designs.
• Lead journey mapping and process design workshops.
• Create AI workflows, prompts, and conversational experiences.
• Collaborate with product owners, developers, and AI teams to deliver integrated solutions.

Responsibilities

• Collaborate with product owners, developers and AI teams to deliver integrated solutions.
• Support testing, UAT, and ongoing optimisation of deployed solutions.
• Build strong client relationships and contribute to project delivery.

Skills

Salesforce experience

Stakeholder management

Solution design

Business analysis

GenAI concepts

Tools

Agentforce

MuleSoft

ETL tools

Job description

Salesforce Agentforce Consultant And Service Designer

We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.

This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.

What You'll Do

• Design and deliver AI-powered Agentforce solutions and customer journeys
• Work closely with stakeholders to gather requirements and translate them into scalable solution designs
• Lead journey mapping and process design workshops, shaping customer experience outcomes
• Design AI workflows, prompts, and conversational experiences
• Create key delivery artefacts (process maps, user stories, high-level designs)
• Collaborate with product owners, developers, and AI teams to deliver integrated solutions
• Support testing, UAT, and ongoing optimisation of deployed solutions
• Build strong client relationships and contribute to successful project delivery

What We're Looking For

• Experience working across Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
• Strong stakeholder management and communication skills
• Experience in solution design, business analysis, or consulting roles
• Ability to translate business needs into practical, scalable solutions
• Understanding or exposure to AI / GenAI / LLM concepts

Nice to Have

• Experience with Agentforce, conversational design, or AI assistants
• Financial Services industry experience
• Knowledge of integrations (e.g. MuleSoft, ETL tools)
• Salesforce certifications

Additional Information

• International applicants are encouraged to apply