Sales, Team Leader

Internetwork Expert; Wānaka; On-site; NZD 55,000 - 65,000; Full time

Job summary

An established industry player is searching for a dynamic Sales Team Leader to inspire and guide a team of sales consultants. In this role, you will be pivotal in driving sales performance while fostering a positive and engaging team culture. Your passion for sales and proven leadership skills will help you coach your team to achieve ambitious targets and provide exceptional service. This permanent, full-time position in beautiful Wānaka offers a unique opportunity to make a significant impact in a vibrant environment. If you're ready to take on this challenge and lead a high-performing team, we want to hear from you!

Qualifications

• 3+ years in customer service or travel industry.
• Strong sales track record and leadership experience.

Responsibilities

• Lead and motivate a team of sales professionals to achieve targets.
• Provide ongoing coaching and support for team development.

Skills

Sales Leadership

Customer Service

Team Motivation

Problem Solving

Communication Skills

Tools

TREV system

CRM software

Job description

Description

We are currently seeking a dynamic and results-driven Sales Team Leader. As a Sales Team Lead, you will be responsible for leading and motivating a team of sales consultants to achieve targets and provide exceptional service to our customers.

If you have a passion for sales, a proven track record of success, and the ability to inspire and coach a team, we want to hear from you!

Responsibilities:

• Lead and motivate a team of 4-5 sales professionals to achieve sales targets and KPIs. This will involve close monitoring of enquiries, responses to clients, assisting/training with customer feedback/complaints/objections
• Provide ongoing support, coaching, training, and feedback to ensure continuous improvement and development of the team
• Responsible for monitoring the sales team administrative tasks to ensure accuracy within the required timelines i.e., balance dues, account query, margin reasons and refund processing
• Conduct regular 1:1s with team members
• Management of plans and systems to ensure a fun and rewarding team and company culture – with an objective of minimising staff turnover and maximising engagement
• Lead performance conversations with the support of the Sales Managers
• Monitor team performance and identify areas for improvement
• Drive a positive and high-performance culture within the team
• Collaborate with other teams and departments to ensure smooth operations and customer satisfaction
• Achievement of team sales target, and other targets (volume, conversion, margin, response times, minimise errors etc)
• Achievement of individual sales targets and other key performance indicators (KPIs)

• Minimum of 3 years relevant experience in the customer service or travel industry
• Proven experience in a sales role, with a strong ability to achieve targets
• Previous experience in a leadership or team lead role
• Proven expertise with the TREV system and other CRMs
• Excellent problem-solving and decision-making skills
• Ability to inspire, motivate and support a team to achieve success
• Strong communication and interpersonal skills
• Flexibility to adapt to changing business needs with strong industry knowledge

Hours/Location: This is a permanent, full time 40 hour/week role, based in Wanaka, NZ

Days of work: Monday to Sunday rotating roster. Weekend work is mandatory

Salary: The salary for this role is from $55,000 - $65,000 plus sales based commission