Sales Support | Customer Services - January start.

Kings Recruitment; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A global packaging company in Christchurch is seeking a Sales Support & Customer Services professional. You will leverage your strong customer service skills to coordinate between clients and production, ensuring timely order processing. This role offers competitive pay, an office-based environment, and a career path within a supportive team. Applicants must have the right to work in New Zealand and a background in customer service is essential.

Benefits

Career progression opportunities

Supportive team environment

Competitive salary based on experience

Qualifications

• 2+ years of customer service or client account management experience.
• Experience in office-based customer service or sales support.
• Detail-oriented with accurate data entry skills.

Responsibilities

• Coordinate between clients, sales, and production.
• Create and analyze reports for forecasting and sales.
• Manage CRM and database accuracy.

Skills

excellent communication skills

interpersonal skills

customer-centric attitude

planning and organization

multitasking ability

Education

tertiary qualifications in Marketing, Business/Commerce

Tools

Excel

CRM software

Job description

Sales Support | Customer Services - January start.

Hiring now for a January start – secure your role today, enjoy a summer break, and start fresh in the new year!

Due to an internal promotion, we’re seeking a highly motivated individual with excellent communication and interpersonal skills to join a global, award-winning packaging company in Christchurch.

If you have min of 2+ years of customer service or client account management experience and are career-focused, this is an exceptional opportunity to grow and thrive.

Why Work Here?

You’ll be working for a secure, successful global company with local manufacturing right here in Christchurch.

Amazing induction, training, and career progression opportunities over time.

Work with teams across NPD, procurement, production, finance, and sales, with multiple career opportunities available (expectation of 3–4 years in this role first).

A company where sustainable packaging and product innovation are central to the business. If you care about the environment and want to work for NZ‑made products, this could be a great long‑term fit.

Be part of a supportive, warm, and engaging team who work hard and have fun.

Competitive salary (depending on experience).

About You

You bring experience in office‑based customer service, sales support, or account management, ideally liaising with clients. Experience in manufacturing, print, packaging, labels, or related industries will be highly regarded.

You are:

• A go‑getter, customer‑centric and always seeking improvement opportunities.
• A positive team player who contributes to a great team culture.
• Professional in your written and verbal communication with B2B clients.
• Strong in planning and organisation, with excellent multitasking ability.
• Detail‑oriented, accurate in data entry, and quick to spot errors.
• Calm under pressure with a confident, enthusiastic, ‘can‑do’ attitude.
• Technically savvy, with intermediate–advanced Excel skills; CRM experience is advantageous.
• Proactive in suggesting and implementing improvements.
• Ideally, hold tertiary qualifications in Marketing, Business/Commerce, or a similar field (not essential if you have relevant experience).

The Role

This is much more than processing orders. As you grow in the role, you’ll gain exposure across the business and expand your responsibilities.

You will:

• Work within a diverse manufacturing team, coordinating between clients, sales, and production in a CSR team of three.
• Collaborate to problem‑solve and deliver client‑focused, commercially smart solutions.
• Assist in managing workflow across departments.
• Liaise across the supply chain to ensure orders are on spec and on time, including freight and logistics coordination.
• Create and analyse reports (forecasting, cost analysis, sales reports).
• Manage and maintain CRM and database accuracy.

Location & Hours

Location: Modern offices near Christchurch Airport (office‑based role)

Hours: Mon‑Fri between 8:00 AM – 5:00 PM (8 hrs/day)

Start Date: Early–Mid January (not negotiable)

How to Apply

Apply now with your CV in Word format. We recommend including a cover letter outlining why you’d be a great fit.

First interviews will be conducted via video.

Medical, drug and skills‑based testing will apply.

Due to application volumes, only shortlisted candidates will be contacted within 7 working days.

Applicants must have the right to work in New Zealand.

YOUR APPLICATION WILL INCLUDE THE FOLLOWING QUESTIONS:

• Which of the following statements best describes your right to work in New Zealand?
• How many years’ experience do you have as a Customer Service Role?
• Which of the following Microsoft Office products are you experienced with?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as an Office Administration Role?