Phone Sales Consultant

Southern Cross Health Society; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave

Financial wellbeing support

Job summary

Southern Cross Health Society in Auckland is seeking a customer-focused Phone Sales Consultant to join our high-performing Phone Sales team. You'll handle inbound and scheduled outbound calls, guiding prospective members through value-add conversations and education about our products, services and benefits.

You’ll need excellent time management, enjoy a fast-paced, team-oriented environment and a dedication to delivering exceptional service to our customers and teammates.

Qualifications

• Proven experience in a customer-centric or consultative sales role, ideally within insurance or financial services.
• Excellent time management and self-organisation skills.
• Excellent spoken and written English including a clear telephone voice.
• Strong relationship-building skills and a collaborative team player attitude.

Responsibilities

• Handle both inbound and scheduled outbound calls.
• Manage a pipeline of leads and convert to prospective members.
• Provide value-add advice conversations and education about products, services and member benefits.
• Meet productivity, quality and customer satisfaction targets.

Skills

Customer-centric sales

Time management

Relationship building

English proficiency

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Southern Cross Health Society – Auckland, North Island

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We have anexcitingopportunity for a customer-focusedPhone Sales Consultantto join ourhigh-performingPhone Sales teamat Southern Cross Health Society.
This role is all about deliveringgreat outcomes for our customers – helping prospective members make informed choices by providingvalue-add adviceconversations andeducationabout our products, services and member benefits.

As a key part of our Phone Sales team, you’ll be handling both inbound and scheduled outbound calls, managing a pipeline ofleads, and ensuring every interaction meetsour high standards forproductivity, quality and customer satisfaction success measures.

We’re looking for someone with excellent time management skills, who enjoys working in a fast-paced, team-oriented environment, and takes pride in putting the needs of our customers and teammates first.

About you

• Proven experience in a customer-centric or consultative sales role, ideally within insurance,or financial services
• A passion for exceptional service and supporting others to make informed decisions
• Excellent time management and self-organisation skills
• Excellent spoken and written English including a clear telephone voice
• Strong relationship-building skills and a collaborativeteam player attitude

Southern Cross employee benefits include:

• five days ofwellbeing leaveper year
• health insurancefor you and your immediatewhānau
• life insurancecover and discounts onpet and travel insurance
• extraparental leave benefitsandfinancial wellbeingsupport
• Participate in ourworkplace wellbeing programme.

Our values: who we are and what's important to us

Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us.

We know that it is our team's culture and wellbeing that will drive us forward. That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to, and rewarded for, living well.

This role is Auckland-based, and you must be able to commit to multiple in-office days per week at our offices in the Auckland CBD.

Join a purpose and member-driven organisation where people and wellbeing come first – andwhere you’ll have the tools, support and environment to succeed.You will also have access to ongoing training and development to supportyour career journey with Southern Cross.

If you share our commitment and passion, we'd love to hear from you.