Sales and Service Manager - Farmers Nelson

Aotearoa New Zealand Association of Social Workers; Nelson; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Job summary

Farmers Nelson is seeking a Sales and Service Manager to lead two departments, drive sales, and uphold the customer service culture across the store.

You will coach and motivate a team of 10+ direct reports, collaborate with VM for store presentation, and guide promotional plans during events. This permanent full-time role includes weekend work and shift flexibility.

Qualifications

• Strong people skills with the ability to manage two departments
• Experience in a similar position (Store Manager small store or Department Manager medium to large store)
• Previous supervisor/team leader experience in a retail environment managing at least 10 direct reports
• Strong sales coaching competence - proven ability in coaching for sales improvement
• Excellent team management experience - can motivate and coach a team to improve sales results

Responsibilities

• Driving department sales and taking full ownership for the teams sales performance
• Managing, coaching, developing and motivating your team to exceed sales budgets
• Liaising with VM to ensure all visual elements are in place, on time before store opening
• Driving a customer service culture across departments by ensuring high levels of customer service
• Implementing & communicating promotional plans for upcoming events

Skills

People management

Sales coaching

Team leadership

Store management

Customer service

Job description

Sales and Service Manager - Farmers Nelson

Are you an inspirational leader looking for that next step? Then don't miss this amazing opportunity to join New Zealand's most iconic department store and find out why celebrating 15, 20 + years of employment at Farmers is so common!

Farmers is an iconic Kiwi brand serving the New Zealand market for over 100 years. We continue to bring on-trend merchandise, beautiful stores and an enjoyable shopping experience to our customers. None of this happens by chance. We search far and wide to find people who want to share our vision and help continue our journey.

We are currently seeking a dedicated Sales and Service Manager (Department Manager) to join our experienced and passionate Farmers Nelson management team.

We are looking for someone who has:

Strong people skills with the ability to manage two departments

Experience in a similar position (Store Manager small store or Department Manager medium to large store)

Previous supervisor/team leader experience in a retail environment managing at least 10 direct reports

Strong sales coaching competence - proven ability in coaching for sales improvement

Excellent team management experience - can motivate and coach a team to improve sales results

Your day to day duties in this role will include:

Driving department sales and taking full ownership for the teams sales performance

Managing, coaching, developing and motivating your team to exceed sales budgets

Liaising with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening

Driving a customer service culture across departments by ensuring high levels of customer service

Implementing & communicating promotional plans for upcoming events

Farmers has a lot to offer their staff:

We're all about career progression, and supporting our talent through internal succession planning, with many examples of employees that have progressed their career through promotions or transfers across different stores

Endless opportunities to grow and develop your skills with ongoing training and development

A comprehensive online learning database specifically tailored to each role in the business

Generous staff discounts across the Farmers and James Pascoe Group

Competitive salary and management incentive scheme on offer

A workplace which gives you a sense of belonging

What's great about a Sales and Service Manager role at Farmers is the potential to move throughout the store over your time in the role to gain exposure and experience to a wide range of retail offerings. We cover everything from Women's and Men's Fashion to Homeware and Nursery to name just a few. Exposure to this level of variety will set you up well for your future retail career.

The is a permanent Full Time position and will involve weekend work and flexibility for early starts and late nights as part of the management roster.

Entitlement to work in New Zealand

In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.