Risk & Quality Manager

PwC; Auckland; On-site; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Career growth & leadership development

AI tools and training

Wellbeing allowance

Job summary

PwC New Zealand seeks a Manager – Risk & Quality to lead enterprise risk management, ethics and business conduct, business continuity and operational resilience programmes. You’ll translate regulatory and internal requirements into practical frameworks, with autonomy and clear reporting for senior leadership.

You’ll coordinate risk identification and monitoring, challenge risk owners, and help strengthen organisational resilience while building relationships across the firm and with offshore

Qualifications

• At least five years’ experience in risk, compliance, ethics, governance, investigations or regulatory roles within a complex organisation.
• Experience operating within professional services, financial services or similarly regulated environments.
• Strong understanding of enterprise risk management, ethics and compliance programmes, governance frameworks or related disciplines.
• Demonstrated experience managing multiple priorities and programmes simultaneously.

Responsibilities

• Manage and enhance the enterprise risk management framework, aligning with strategy and regulatory obligations.
• Coordinate risk identification, assessment, monitoring and reporting across the business.
• Support and challenge risk owners to assess exposures and develop proportionate treatment plans.
• Lead ethics and business conduct programme, including policies, guidance and processes.
• Support escalation of sensitive matters with confidentiality and clear decision records.
• Lead ethics communications, awareness initiatives and learning activities.
• Lead business continuity and operational resilience programmes, including testing and recovery planning.
• Coordinate modern slavery risk assessments and due diligence, strengthen governance and disclosures.
• Prepare clear reporting, metrics and insights for senior leadership.

Skills

Risk mgmt

Compliance

Ethics

Governance

Regulatory

Stakeholder mgmt

Analytical skills

Reporting

Independence

Communication

Job description

Kia ora, Do more than take the next step. Take the next leap. Explore careers at PwC New Zealand. At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaning challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

About the role

As Manager – Risk & Quality, you’ll lead the day-to-day management and continuous improvement of PwC New Zealand’s enterprise risk management, ethics and business conduct, business continuity and operational resilience, and modern slavery programmes. This is a broad risk and governance role where you’ll translate network, regulatory and internal requirements into practical frameworks, processes and actions that support sound decision-making and strengthen organisational resilience. Working with a high degree of autonomy, you’ll own agreed deliverables, provide practical advice and prepare clear, decision-focused reporting for senior leadership and governance forums. You’ll build trusted relationships across the firm, bringing sound judgement and constructive challenge while coordinating activity across business leaders, connected teams, offshore resources and subject matter specialists.

Your day-to-day could include: Manage and enhance the enterprise risk management framework, supporting alignment with the firm’s strategy, risk appetite, network requirements and applicable regulatory obligations. Coordinate risk identification, assessment, monitoring and reporting across the business, maintaining a current view of principal and emerging risks. Support and constructively challenge risk owners to assess exposures, evaluate controls and develop proportionate treatment plans, while maintaining a current view of principal and emerging risks. Lead delivery of the ethics and business conduct programme, maintaining and improving frameworks, policies, guidance and supporting processes, and providing trusted advice on ethical and conduct matters. Support the assessment and appropriate escalation of sensitive matters, maintaining confidentiality and clear records of decisions and follow-up actions. Lead ethics communications, awareness initiatives and learning activities, using themes, conduct indicators and emerging risks to inform programme improvements. Lead the firm’s business continuity and operational resilience programme, including maintaining frameworks, plans, testing, resilience assessments and incident preparedness, response and recovery planning. Coordinate modern slavery risk assessments, due diligence and monitoring, strengthen relevant governance and controls, and support associated disclosures and external reporting requirements. Prepare clear, concise reporting, metrics, trend analysis and insights for senior leadership and governance forums. Identify opportunities to improve the efficiency, effectiveness and scalability of risk and compliance activities through process redesign, technology, data and AI-enabled solutions.

Skills you will bring or develop in this role

• At least five years’ experience in risk, compliance, ethics, legal, governance, investigations or regulatory roles within a complex organisation.
• Experience operating within professional services, financial services or similarly regulated environments.
• Strong understanding of enterprise risk management, ethics and compliance programmes, governance frameworks or related disciplines.
• Demonstrated experience managing multiple priorities and programmes simultaneously.
• Strong analytical and problem-solving capability, with excellent judgement and the ability to navigate complex or sensitive situations.
• Experience preparing clear reports and insights for senior leadership and governance forums.
• Strong stakeholder management and influencing skills, with the ability to build trusted relationships and provide constructive challenge.
• Ability to work independently, exercise sound judgement with limited supervision and coordinate delivery across multiple stakeholders.
• Excellent written and verbal communication skills.
• Experience with modern slavery or third-party risk, business continuity or operational resilience, programme management would be advantageous.
• Relevant professional qualifications in risk, compliance, governance, law, audit or a related discipline would also be beneficial.

Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity.

This role requires an independence review process.

Nau mai ngā tono wawe / We encourage early applications

This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage

Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship? No

To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html. Grow here. Go further.

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.