Retail Store Manager – Lead, Coach & Delight Customers

Petstock SO Regional Pty Ltd; Ashburton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Petstock Ashburton NZ is seeking a Store Manager to lead a passionate team and deliver world-class customer service that Petstock is known for. You will drive sales, coach staff, and ensure a safe, welcoming store environment while building strong community connections.

This role offers opportunities to grow within our retail operations team, with a culture that values inclusivity, hands-on leadership, and a focus on pet care excellence across our local store network.

Qualifications

• Experience in a store leadership role or ready to step up in retail management.
• Proven ability to drive sales and exceed targets.
• Strong leadership to motivate a high-performing team and foster a positive culture.
• Ability to prioritise and manage conflicting priorities to meet deadlines.
• Commitment to safe Work, Health & Safety practices.
• Established business acumen.
• Flexible and adaptable to changing work conditions.
• Strong interpersonal skills to build relationships with customers and team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to develop knowledge and skills.
• Lead from the front by delivering exceptional customer experience.
• Create a strong safety mindset within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively with stock integrity processes.
• Stay up to date on pet care, products, and services.
• Create a fun, supportive in-store culture.
• Support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales targets

Team leadership

Prioritisation

Health & Safety

Business acumen

Adaptability

Interpersonal skills

Job description

Petstock Ashburton NZ is seeking a Store Manager to lead a passionate team and deliver world-class customer service that Petstock is known for. You will drive sales, coach staff, and ensure a safe, welcoming store environment while building strong community connections.

This role offers opportunities to grow within our retail operations team, with a culture that values inclusivity, hands-on leadership, and a focus on pet care excellence across our local store network.