Retail Store Manager

Re Immigration Limited; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A retail management company in Christchurch is seeking a Retail Store Manager to oversee operations, manage inventory, and ensure customer satisfaction. Candidates must have a valid New Zealand Manager’s Certificate and at least 3 years of experience in retail management. This role involves leading a team, ensuring compliance with liquor laws, and maintaining high standards of customer service. A competitive salary of $25 to $35 per hour is offered, along with full-time hours.

Qualifications

• Minimum of 3 years’ relevant experience in retail management.
• Excellent communication and customer service skills.
• Proven ability to lead and supervise a team.

Responsibilities

• Oversee daily operations of the liquor store.
• Recruit, train, and supervise retail staff.
• Manage stock levels and inventory records.

Skills

Team leadership

Customer service

Inventory management

Education

Manager’s Certificate (liquor licence)

New Zealand Register Level 5 qualification

Job description

Position Title: Retail Store Manager
Employer: JMP Christchurch Holdings Limited
Location: Christchurch
Employment Type: Full-Time (Minimum 30 hours per week)
Pay Rate: $25 to $35 per hour (depending on experience)
Store Hours: 7 days a week, 10:00 AM – 10:00 PM

Key Duties and Responsibilities:

• Operational Management
  • Oversee and coordinate the daily operations of the liquor store to ensure smooth functioning and compliance with company policies and licensing standards.
  • Implement and monitor store policies, procedures, and performance standards to meet operational targets.
• Staff Supervision & Customer Service
  • Recruit, train, supervise, and support retail staff to maintain high standards of customer service.
  • Schedule and manage staff performance, ensuring effective teamwork and productivity.
  • Handle customer inquiries, complaints, and feedback in a professional manner to ensure customer satisfaction and retention.
• Stock & Inventory Management
  • Manage stock levels, order inventory, receive deliveries, and ensure proper storage and display of products.
  • Monitor product availability, pricing, and presentation to meet local market demands.
  • Maintain accurate inventory records and ensure loss prevention measures are in place.
• Compliance & Licensing
  • Ensure compliance with all legal requirements, including responsible sale of alcohol, staff training, and adherence to liquor licence conditions.
  • Maintain health and safety standards for both staff and customers.
• Sales, Marketing & Business Development
  • Plan and implement merchandising strategies and promotional activities to maximize sales and profitability.
  • Develop and maintain relationships with volume buyers such as local restaurants, bars, and hospitality businesses, offering competitive pricing to increase wholesale sales.
  • Conduct regular market research on local pricing and competitor activity, providing feedback and recommendations to senior management on pricing strategies and product selection.
• Financial Management & Reporting
  • Prepare and analyse sales reports, track KPIs, and identify opportunities for growth.
  • Reconcile cash, ensure banking procedures are followed, and monitor financial performance.
  • Assist in achieving sales targets, managing budgets, and improving overall store profitability.
• Store Presentation & Security
  • Ensure the store is clean, organised, and compliant with hygiene and regulatory standards at all times.

Maintain store security procedures to prevent theft and ensure safe operations

Skills and Experience Required:

• A valid New Zealand Manager’s Certificate (liquor licence) is essential.
• Minimum of 3 years’ relevant experience in retail management, preferably in a liquor store or similar retail environment OR a New Zealand Register Level 5 or higher qualification in a relevant field.
• Proven ability to lead and supervise a team.
• Excellent communication and customer service skills.
• Sound knowledge of retail sales principles and inventory management.
• Flexibility to work evenings, weekends, and public holidays as per roster requirements.

How to Apply:
If you meet the above criteria and are keen to join our friendly team, please apply online with your CV and a brief cover letter outlining your experience or email us.