Retail Sales Assistant (Mandarin-Speaking)

Outside Sports; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading outdoor retail store in Queenstown is seeking a Retail Sales Assistant fluent in Mandarin to provide exceptional service to Chinese-speaking customers. You will be responsible for assisting customers, processing sales, and maintaining a welcoming store environment. A minimum of two years retail experience is required, along with a passion for outdoor activities. Competitive pay and opportunities for growth are offered in a dynamic team.

Benefits

Competitive hourly wage

Staff discounts

Quarterly bonus scheme

Qualifications

• Proven fluency in Mandarin Chinese and English.
• Strong interpersonal and communication skills.
• Existing knowledge with outdoor gear and apparel.
• Retail or customer service experience, a minimum of two years is required.

Responsibilities

• Provide outstanding customer service, especially for Chinese-speaking customers.
• Greet customers and assist with product selection.
• Process sales transactions accurately using Shopify.
• Maintain a clean and organized retail space.

Skills

Fluency in Mandarin Chinese

Customer service skills

Knowledge of outdoor gear

Interpersonal skills

Tools

Shopify

BRM (Bike Rental Manager)

Job description

Job Title: Retail Sales Assistant (Mandarin-Speaking)

Location: Queenstown, New Zealand
Job Type: Full Time
Industry: Outdoor & Adventure Retail

About Us

We are a leading outdoor retail store specialising in premium gear and apparel for hiking, camping, running, climbing, biking, skiing and adventure travel. With a growing international customer base, we are committed to delivering a personalised and culturally aware shopping experience - especially for our valued Chinese-speaking customers.

Job Summary

As a Retail Sales Assistant, you will play a key role in delivering exceptional service to all customers, with a special emphasis on Chinese-speaking visitors. Your passion for the outdoors and product knowledge will help customers find the perfect gear for their adventures, while your cultural awareness ensures they feel welcome and understood.

Key Responsibilities

Provide outstanding customer service, including personalised support for Chinese-speaking customers.

Greet customers, answer questions, and assist with product selection.

Offer knowledgeable recommendations based on customer needs, particularly for hiking, camping, running and climbing.

Process sales transactions accurately and efficiently using Shopify.

Maintain a clean, organised and visually appealing retail space.

Stay informed on current product lines, promotions and outdoor trends.

Translate product descriptions and signage when needed (Mandarin/English).

Support inventory restocking and merchandise displays.

Assist with in-store events, live demos and group shopping experiences for tourist groups.

Requirements

Language Skills:Proven fluency in Mandarin Chinese and English.

Strong interpersonal and communication skills.

Existing knowledge with outdoor gear and apparel.

Retail or customer service experience, a minimum of two years is required.

Ability to work flexible hours, including weekends and holidays.

Team player with a friendly, professional attitude.

Cultural sensitivity and ability to connect with international clientele.

Preferred Qualifications

Experience with POS systems; Shopify and BRM (Bike Rental Manager).

Experience serving Chinese tourists or international shoppers.

Knowledge of Chinese payment systems (e.g., Alipay, WeChat Pay, UnionPay).

Familiarity with Chinese travel habits and preferences in retail.

What We Offer

Competitive hourly wage, staff discounts and quarterly bonus scheme.

Opportunities to grow within the company.

A fun, dynamic team passionate about the outdoors and cultural diversity.

Being part of a company which is a member of 1% for the Planet to support our natural playground.

To Apply:
Please submit your resume and a brief cover letter outlining your interest in the role and your experience serving Chinese-speaking customers.

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