Retail Sales Assistant

Baby Bunting; Auckland; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Competitive salary

Paid parental leave

Training pathways

Employee Assistance Program

Generous team discounts

Job summary

Baby Bunting is Australia & New Zealand's largest nursery speciality retailer, dedicated to supporting parents through every step of their journey and empowering families to make the best choices. We’re seeking a part-time Retail Sales Assistant to deliver exceptional service and create a welcoming in-store experience for new and expectant parents in Auckland.

You’ll engage customers, demonstrate products, manage stock, and handle a flexible roster across Friday and weekend shifts.

Qualifications

• Previous customer service experience is preferred.
• Ability to thrive in a fast-paced retail setting.
• Maintain high standards of store presentation and customer engagement.
• Calmly resolve issues with empathy and professionalism.

Responsibilities

• Engage with customers and understand their needs, offering personalised help and product suggestions.
• Demonstrate products and explain features to support informed choices.
• Keep stock levels accurate and the store well-presented.
• Work a rotating roster including evenings and weekends.

Skills

Customer service

Fast-paced environment

Store presentation

Empathy & conflict resolution

Job description

Baby Bunting is Australia & New Zealand's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Ready to connect, support, and make a real impact? If you’re passionate about delivering brilliant customer service, creating meaningful in-store experiences, and supporting parents and carers, this is your moment!

Located within the vibrant Sylvia Park retail precinct in Auckland, this store is surrounded by major retailers, shopping, dining and everyday conveniences, creating a busy environment with strong customer activity. It’s easily accessible by car with ample parking available, and is exceptionally well connected by public transport, with Sylvia Park train station and bus services nearby. With a wide range of cafés, restaurants and food options throughout the centre, staff have plenty of choices for lunch and coffee breaks.

Employment Type – Permanent Part-Time

Roster– Friday 10:30am - 4:00pm | Sunday 10am - 4pm

About the Role

As a Retail Sales Assistant, you’ll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. We’re looking for someone who is passionate about helping others and thrives in a dynamic retail environment.

Here’s What You’ll Be Doing

• Customer Engagement – Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Product Demonstration – Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management – Maintain accurate stock levels and ensure the store is well-presented and organised.
• Flexible Scheduling – Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

About You

You’re a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What You Bring To The Team

• Prior Customer Service Experience.
• Ability to work in a fast-paced environment.
• High Standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.

Physical Requirements: Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time.

The Perks & Benefits

• A supportive, friendly team culture that celebrates wins and supports your goals.
• Competitive salary / hourly rate
• Paid parental leave to support you and your family.
• Training pathways to support your growth and career development.
• Employee Assistance Program for your wellbeing.
• Generous team discounts.

Our Hiring Process

• Get assessed fairly – Your responses are evaluated without bias.
• Move to final face-to-face interview – If successful, you'll be invited to complete pre-employment checks.
• That’s it! – A simple, fast, and fair process designed for you.

Tips For Success

• Use your own words – The best responses are personal and honest.
• Think about your experiences – Provide real examples to support your answers.
• Don’t overthink it! – We want to know what makes you, you. Answer freely and naturally.

Please Note

• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a Ministry of Justice Check.

We use Sapia.ai to help with the first step of screening with our wonderful Talent team reviewing every response and makes all hiring decisions. Any personality insights you receive are just for you and aren’t shared with Baby Bunting or used to decide your suitability.