Retail Consultant - Nelson

Reece New Zealand Limited; Richmond; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Paid annual leave

Learning programs

Renovation discounts

Reece Boost

Paid parental leave

Job summary

Bathroom Life is seeking a proactive Retail Consultant to support turn‑key bathroom projects in Nelson. You will help customers select products, nurture relationships with builders and designers, and manage orders through to delivery.

Join a trusted showroom team where you’ll drive sales, use Salesforce/S360 to track accounts, and contribute to a seamless client journey from inquiry to project completion.

Qualifications

• Strong relationship-building skills and customer service excellence.
• Clear communicator across showroom, phone, email and site visits.
• Comfort using CRM systems and digital tools to manage accounts.

Responsibilities

• Guide customers through product selections and showroom experience.
• Grow the business by identifying new opportunities and advancing accounts.
• Manage quotes, orders and projects from enquiry to delivery.
• Visit customer sites to understand needs and build relationships.

Skills

Relationship building

Communication

Technology savvy

Organising & planning

Problem solving & decision making

Job description

Retail Consultant - Nelson

About Bathroom Life

We create dream bathrooms. If you're a fan of home improvement programs like 'The Block', then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we're New Zealand's leading supplier of bathroom and plumbing supplies. Whether for a new home or a renovation, we offer expert advice, great service and top brands.

About the Role

Showroom Sales Consultants are known as 'Retail Consultant' and as part of the Showroom team in Nelson, you'll support builders, interior designers and homeowners as they navigate their renovation journey to create their dream bathroom.

Your day to day

A typical day will involve:

• Retail customer selections: Guiding customers and helping them choose the right bathroom products
• Growing business through prospecting: Proactively identifying and pursuing new opportunities to grow sales and market share.
• Managing your sales funnel end-to-end: Quotes, customer orders and project management — through phone, email and face-to-face contact.
• Utilising our CRM (Salesforce/C360): To plan, execute and keep accurate records of your account development and customer engagement activity.
• Conducting business beyond the showroom: Visiting customer offices and building sites to build relationships, understand project needs and win work.
• Showroom Experience: Ensure showroom is kept safe and operating smoothly using the Reece S7 Service Standards.
• Drive Sales & Grow the Business: Achieve personal sales, customer order and quote conversion targets. Prospect for new business and developing existing accounts to grow share of wallet. Manage the full sales funnel from enquiry through to delivery and after-sales.
• Be a Brand Hero: Be a passionate brand ambassador and storyteller, with strong knowledge of each brand’s products, features, benefits and value.
• Customer Contact Excellence: Deliver exceptional customer experiences across every channel — showroom, phone, email and on-site. Communicate swiftly, positively and professionally with customers, suppliers and internal teams.
• Sell the Reece Way: Demonstrate a high level of "Selling the Reece Way" to understand customer needs and deliver customised solutions that build repeat business.
• Collaborate & Be a Team Player: partnerships within and beyond your immediate team and support the smooth running of the showroom.

We'd love to hear from you if you're someone who has the following capabilities

• Relationship Building: Has the ability to build and maintain strong relationships with the staff, peers, customers and suppliers.
• Communication: Actively seek and share information, encourage discussion and timely communication using various communication methods.
• Technology Savvy: Use technology effectively, seeking ways to use technology for the good of the business.
• Organising and planning: Prioritise multiple competing tasks, plan and organise so that work is completed efficiently.
• Problem Solving and Decision Making: Approach problems calmly and methodically, involving others as appropriate, obtaining information and acting decisively.

Our perks and benefits

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace- it's where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you're working in our branches, showrooms, or support centre, you'll be part of a team committed to professional growth and delivering world-class solutions. We'd love to hear from you. Get in touch at [e-mail]