Retail Assistant - Replenishment

Woolworths Group; Dargaville; On-site; NZD 60,000 - 80,000; Full time

Job summary

A major retail corporation in New Zealand is seeking team-oriented individuals to provide exceptional customer service and support store operations. Responsibilities include assisting customers, maintaining store presentation, and prioritizing safety. Candidates should possess strong communication skills and a commitment to professional integrity. Opportunities for team discounts and career development are provided in a diverse and inclusive workplace.

Benefits

Team discounts

24/7 confidential support services

Flexible work approach

Qualifications

• Proven ability to deliver outstanding customer service.
• Effective communication skills and strong interpersonal abilities.
• Commitment to professionalism and ethical standards.

Responsibilities

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain store presentation to achieve high customer satisfaction.
• Uphold safety protocols and report hazards.

Skills

Customer service

Strong communication skills

Attention to detail

Team collaboration

Job description

Roster

Roster option 1

Start day End day Start time End time Tuesday Wednesday 9:00 PM 6:30 PM

Roster option 2

Start day End day Start time End time Thursday Friday 9:00 PM 6:30 AM Friday Saturday 9:00 PM 6:30 AM Sunday Monday 9:00 PM 6:30 AM

Responsibilities

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

What you’ll do

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalized assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organization.
• Prioritize Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximizing loyalty through personalized support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you’ll experience

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group

Ko Woolworths Tātou
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow. Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

No Woolworths tātou
We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group