Retail Assistant - Replenishment

Woolworths Group; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading grocery retailer in Auckland seeks a customer-focused team member to enhance customer service, maintain product quality, and support store operations. Ideal candidates will possess strong interpersonal skills and a commitment to professionalism. Team members enjoy discounts, support services, and career growth opportunities.

Benefits

Team discounts across brands

Access to confidential support

Career possibilities within a global network

Qualifications

• Outstanding customer service with a focus on loyalty.
• Effective communication and interpersonal abilities.
• Demonstrating integrity and commitment to professional standards.

Responsibilities

• Engage customers with personalized assistance.
• Continuously replenish products and maintain quality.
• Collaborate with the team for effective operations.
• Uphold safety protocols and legal compliance.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Overview

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we aim to make Kiwi lives a little better every day. We are friendly, down-to-earth, and energetic. There is plenty of scope for new ideas, and you’ll be working with a business that touches the lives of three million New Zealanders a week. We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

What you’ll do | Hei mahi

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalized assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organization.
• Prioritize Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring | Hei koha

• Customer-Centric Focus: Provide outstanding customer service, consistently focusing on maximizing loyalty through personalized support.
• Strong Interpersonal Skills: Possess strong communication and interpersonal abilities for effective interactions.
• Integrity & Professionalism: Demonstrate commitment to company values and integrity, upholding professional standards and policies.
• Detail-Oriented & Proactive: Be detail-oriented, ensuring accuracy and proactively escalating issues to management when necessary.

What you'll experience | Ngā Huanga

• Team discounts across Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder for free confidential 24/7 personalised support for team members and their families.
• A global business with career possibilities around every corner and exposure to a vast network.

Endorsements & Belonging

We are part of the Woolworths Group – a diverse community with 200,000+ colleagues working together to create better experiences for a better tomorrow. We support ideas, flexible work, growth, and meaningful impact. We welcome diverse applicants and encourage adjustments in the hiring process.