Retail Assistant - Merchandise

Woolworths Group; Haruru; On-site; NZD 45,000 - 65,000; Full time

Job summary

A leading supermarket chain in Northland, New Zealand seeks a customer service champion to enhance shopping experiences and support daily operations. Applicants should possess strong interpersonal skills and a focus on customer satisfaction. This role involves engaging with customers, ensuring stock quality, and driving promotional efforts. Join a diverse team dedicated to making a positive impact on the community while enjoying various employee benefits.

Benefits

Team discounts

Access to Sonder for support services

Career development opportunities

Qualifications

• You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.
• You possess strong communication and interpersonal skills, enabling effective interactions.
• You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

Responsibilities

• Champion Customer Service & Engagement by being highly visible and resolving inquiries.
• Ensure Store Presentation & Stock Quality by monitoring stock freshness and cleanliness.
• Drive Promotional Execution by implementing promotional displays and signage.

Skills

Outstanding customer service

Strong interpersonal skills

Detail-oriented

Job description

Roster option 1

Start day: End day: Start time: End time: Sunday: 6:30 AM - 3:00 PM, Monday: 6:00 AM - 3:00 PM, Tuesday: 6:30 AM - 3:00 PM

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

What you'll do | Hei mahi

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.
• Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.
• Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring | Hei koha

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group | Ko Woolworths Tātou. We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Everyone belongs Woolworths Group | No Woolworths tātou. We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.