Retail Assistant - Merchandise

Woolworths Group; Dargaville; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading supermarket chain in New Zealand is seeking a customer-focused individual to enhance the shopping experience. This role emphasizes excellent customer service, strong interpersonal skills, and integrity. Successful candidates will engage with customers, support store operations, and maintain high standards of presentation. The company fosters a diverse and inclusive environment, offering numerous opportunities for professional growth and team discounts.

Benefits

Team discounts

Confidential 24/7 support service

Career development opportunities

Qualifications

• Outstanding customer service skills with a focus on loyalty maximization.
• Effective communication and interpersonal skills.
• Commitment to company values and professionalism.
• Detail-oriented approach with proactive issue escalation.

Responsibilities

• Provide excellent customer service to enhance the shopping experience.
• Support daily store operations by assisting customer needs.
• Ensure store presentation and stock quality.
• Drive promotional execution and support smooth operations.
• Prioritize safety and compliance.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Responsibilities

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

What you’ll do

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.
• Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.
• Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you’ll experience

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

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