Retail Assistant - Merchandise

Woolworths Group; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading supermarket chain in Auckland is seeking a dedicated Customer Service Assistant. You will enhance the shopping experience by providing outstanding customer service, supporting daily store operations, and ensuring a welcoming store presentation. Strong interpersonal skills and a commitment to customer satisfaction are essential for this role. Join a progressive team and benefit from diverse career opportunities and rewards.

Benefits

Employee discounts

Access to confidential support services

Career development opportunities

Qualifications

• Outstanding customer service skills with a focus on maximising loyalty.
• Ability to engage customers effectively.
• Commitment to integrity and professional standards.
• Attention to detail and proactive issue escalation.

Responsibilities

• Provide excellent customer service to enhance the shopping experience.
• Support store operations by assisting customer needs.
• Maintain strong store presentation for customer satisfaction.
• Champion customer engagement and resolve inquiries.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Roster option 1

Start day: Friday, End day: Friday, Start time: 3:00 AM, End time: 7:00 AM

Start day: Saturday, End day: Saturday, Start time: 3:00 AM, End time: 11:30 AM

Start day: Sunday, End day: Sunday, Start time: 3:00 AM, End time: 7:00 AM

Start day: Monday, End day: Monday, Start time: 3:00 AM, End time: 7:00 AM

Provide excellent customer service to enhance the overall shopping experience.

• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

What you'll do | Hei mahi

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.
• Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.
• Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring | Hei koha

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group | Ko Woolworths Tātou

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group | No Woolworths tātou

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.