Retail Agent (Botany Dwns)

One New Zealand; New Zealand; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Uncapped commission

Sales training

Career progression

Health insurance

Additional annual leave

Staff discounts

Recognition programs

Job summary

One NZ in Auckland is seeking a Customer Champion Representative to support customers in-store, delivering exceptional service and driving sales. The role covers a 40-hour week in Botany Downs Town Centre, East Auckland, with a roster including weekends and public holidays.

Fluency in Mandarin and English is preferred to connect with diverse customers. You will work to offer advice, provide suitable solutions, and guide customers from discovery to close, while staying current with product

Qualifications

• Customer-focused with strong communication skills
• Proven sales achievement with a track record of meeting or exceeding targets
• Bilingual Mandarin/English
• Comfort with rotational shifts including weekends and evenings

Responsibilities

• Deliver high standard of customer experience and maximise sales in every interaction
• Meet and exceed sales targets across consumer and business product lines
• Identify opportunities and confidently present product offerings
• Proactively engage customers with strong questioning to uncover needs
• Diagnose customer requirements and match with One NZ products and services
• Provide hands-on product guidance and support
• Stay current with product knowledge and sales techniques
• Ensure accurate sales orders and clear service activation/billing expectations

Skills

Customer focus

Sales achievement

Consultative selling

Mandarin/English

Resilience

Communication

Job description

Ko tō tūranga – your role

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand.

We have an exciting opportunity for a Full -Time Permanent Retail Agent (40 hours per week) to join our team in the Botany Downs Town Centre in East Auckland. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover either fixed Saturdays or Sundays as part of their rostered weekends which is subject to change based on customer and business needs.

Being able to connect with our customers is a big part of this role, so we’re looking for someone who can confidently speak both Mandarin and English. You’ll use both languages to understand our customers, build genuine connections, and make sure they have a great experience with us. If you're someone who enjoys a fast-paced environment and can commit to these hours and requirements, we'd love to hear from you.

Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

• Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
• Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
• Identify customer opportunities and confidently present our product offerings for both business and consumer customers
• Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
• Actively diagnose customer requirements and match them with appropriate One NZ products and services
• Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features
• Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
• Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

• Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
• Customer obsession with excellent communication and interpersonal skills
• Proven sales achievement with a track record of meeting or exceeding targets
• Confidence in consultative selling with experience in solution-based sales approaches
• Resilience and the ability to handle objections positivelyPrevious experience in telecommunications, technology, or retail sales environments
• Understanding of both consumer and business customer needs
• Comfort working rotational shifts including evenings and weekends
• Motivation to stay current with technology and pursue informal learning to deepen your knowledge
• Commercial mindset with the ability to identify and capitalize on opportunities

Nā mātou te rourou – what you’ll get

• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand . Kia renarena te taukaea i Aotearoa New Zealand.

He aha ai tātou – Why us?

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.