Restaurant Manager

Accor; Rotorua; On-site; NZD 70,000 - 90,000; Full time

Job summary

A luxury hotel in Rotorua is seeking an enthusiastic Restaurant Manager to lead its team in providing exceptional service and managing food and beverage operations. The ideal candidate will have 3–5 years of experience in a luxury hotel environment and demonstrate strong leadership skills. This role involves overseeing daily operations, staff development, and guest satisfaction efforts.

Qualifications

• Minimum 3–5 years of experience in food and beverage operations.
• Proven leadership and team management abilities.
• Strong knowledge of NZ food safety and sanitation standards.

Responsibilities

• Assist in managing the daily operations of all food and beverage outlets.
• Ensure smooth service and guest satisfaction in all F&B venues.
• Support recruitment, training, and scheduling of F&B staff.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Education

Degree or diploma in Hospitality Management or related field

Job description

Overview

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery. Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

We are seeking an enthusiastic and dedicated Restaurant Manager to lead our team in creating an exceptional employee experience. If you thrive in a fast-paced, guest-centric atmosphere and possess a keen understanding of restaurant management, we invite you to bring your expertise to our hotel.

Responsibilities

Operational Management

• Assist in managing the daily operations of all food and beverage outlets.
• Ensure smooth service and guest satisfaction in all F&B venues.
• Monitor and enforce compliance with health, safety, and hygiene standards.
• Coordinate with kitchen and front-of-house teams to ensure seamless service.

Staff Supervision & Development

• Support recruitment, training, and scheduling of F&B staff.
• Motivate, coach, and provide feedback to staff to enhance performance and morale.
• Conduct regular team meetings to communicate goals, policies, and guest feedback.

Guest Experience

• Ensure all guests receive prompt, courteous, and personalized service.
• Handle guest complaints and feedback professionally, ensuring swift resolution.
• Monitor guest satisfaction scores and implement action plans for improvement.

Financial & Inventory Control

• Monitor inventory, ordering, and stock levels to reduce waste and maintain profitability.
• Support in achieving and exceeding revenue and profitability targets.

Quality Assurance

• Maintain high standards of food presentation, service delivery, and ambiance.
• Conduct regular inspections and audits of service areas.
• Ensure brand standards and service protocols are consistently followed.

Qualifications

• Degree or diploma in Hospitality Management, Hotel Administration, or related field.
• Minimum 3–5 years of experience in food and beverage operations, preferably in a luxury or 5-star hotel setting.
• Proven leadership and team management abilities.
• Extensive supervisory experience in a 5-star hotel setting
• Strong knowledge of NZ food safety and sanitation standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Flexibility to work shifts, weekends, and holidays as required.

Additional Information

• Service focused personality is essential and previous leadership experience required.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.