Response & Quality Coordinator

Presbyterian Support Northern; Auckland; On-site; NZD 70,000 - 85,000; Full time

Job summary

A leading health and social services provider in Auckland is seeking a Response & Quality Coordinator. You will provide telephone support to home and community support workers, ensuring urgent queries are addressed promptly. Candidates should be NZ Registered Nurses with strong clinical skills and a commitment to quality improvement. The role offers ongoing professional development and a supportive work environment focused on inclusion and wellbeing.

Benefits

Ongoing professional development

Employee Assistance programmes

Wellbeing support

Discounts through BOOST programme

Recognition for service from 5 years

KiwiSaver contribution

Purchase additional leave days

Employee recognition scheme

Qualifications

• You must be a NZ Registered Nurse with a valid certificate.
• Well-developed clinical assessment and documentation skills are required.
• You should have a calm and clear communication style.

Responsibilities

• Provide telephone support to home and community support workers.
• Ensure responsive actions to urgent queries and changes in clients' health conditions.
• Participate in quality improvement processes within the team.

Skills

NZ Registered Nurse with a current practicing certificate

Clinical assessment and documentation skills

Calm and clear communicator

Knowledge of Health & Safety processes

Competency in Microsoft Office applications

Previous New Zealand nursing experience

Experience in Telehealth or Quality Improvement

Job description

Overview

Ko mātou tēnei / This is Us. We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine. Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Te Kowhiringa I The Opportunity

The Response & Quality Coordinator provides telephone support to Enlivens home and community Support Workers to ensure a consistent & prompt response to urgent queries, adverse events, incidents, accidents and changes in clients health conditions. The role also participates in quality improvement processes and other activities within the clinical Service Coordination Team.

Ngā pūkenga kei a koe I Your Skills and Experience

• A NZ Registered Nurse with a current practicing certificate
• Well-developed clinical assessment and documentation skills
• A calm and clear communicator
• A knowledge of Health & Safety processes.
• High competency and speed in relevant Microsoft Office applications
• Previous New Zealand nursing experience in home and community, General Practice, residential care or hospital settings.
• Experience in a Telehealth environment and/or Quality Improvement would be a bonus

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are an accredited dementia friendly organisation, a domestic violence free employer, a member of Diversity Works NZ; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

• Ongoing professional development
• Support through our Employee Assistance programmes
• Wellbeing support and resources for you and your family
• Discounts for a range of services and product, through our BOOST programme
• A reward each time you successfully refer a friend or family to work for PSN
• Formal recognition for your service from 5 years of service
• Kiwi saver contribution in addition to your base salary
• Apply to purchase up to 10 additional days of annual leave each year
• Be recognised through our Spirit of PSN employee recognition scheme

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!