Residential Services Officer

Ministry of Business, Innovation and Employment; Auckland; On-site; NZD 55,000 - 66,000; Full time

Job summary

Join a leading New Zealand government agency dedicated to supporting refugees and migrants. As part of the newly established Refugee Quota Programme, you will provide vital services to newly arrived individuals at the Mangere Refugee Resettlement Centre, ensuring their smooth integration into New Zealand society. This role is suited for those with strong interpersonal skills, a commitment to cultural sensitivity, and a desire to make a difference in communities.

Benefits

Ongoing training and development opportunities

Employee wellness benefits

A supportive team environment

Qualifications

• Proactive and confident in customer service roles.
• Ability to work under minimal supervision and handle confidential information.
• NZ full current driver licence required.

Responsibilities

• Act as key contact for refugees and visitors at the Resettlement Centre.
• Organise daily operations ensuring care and wellbeing of refugees.
• Liaise with service providers for efficient programme delivery.

Skills

Customer service skills

Communication skills

Cultural sensitivity

Analytical skills

Problem-solving ability

Organisational skills

Tools

Microsoft Suite

Job description

Discover a career with purpose at MBIE

• Do you crave a role where your impact is immediate and profound?
• Do you possess a passion for supporting newcomers and fostering a welcoming environment?
• Salary ranges from $55,624 - $65,829 with Kiwisaver and wellness benefits
• Permanent full-time, based at Te Āhuru Mōwai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland

Tēnei tūranga - About the Role:

The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand’s international humanitarian obligations and commitments and works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand. The team of Residential Services Officers within the Refugee Quota Programme provides high quality front-facing services at Te Āhuru Mōwai o Aotearoa.
You will contribute to the operations of Te Āhuru Mōwai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay. You will also act as a key point of contact for visitors and service providers requiring access to the centre.

You will participate in planning and organising the day-to-day operations at Te Āhuru Mōwai o Aotearoa, and provide quality services relating to the care, wellbeing and rights of refugees and asylum seekers. You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

The team operates on a 24/7 basis and the Residential Services Officers work on rostered shifts.

What we offer in return:

• This is a great opportunity to be part of a newly established team and a branch that is passionate about supporting New Zealand’s broader international humanitarian obligations.
• We provide ongoing training and opportunities for growth and learning to further develop your career aspirations.
• Access to a range of employee benefits that supports your health and wellbeing.

Ngā pukenga me ngā wheako e hiahiatia ana -

Skills and Experience Required

• Proactive and confident customer service skills gained from working in front-facing customer-centric roles.
• Excellent communication and interpersonal skills.
• Demonstrated cultural sensitivity and ability to work effectively with people from diverse backgrounds.
• Ability to work effectively without direct supervision.
• Strong analytical skills and a demonstrated ability to exercise sound, reasoned judgement.
• Solutions orientated and strong problem-solving ability.
• Excellent organisational skills with a focus on prioritisation.
• Comfort using the Microsoft Suite – including Word, Excel and Teams; and facilities management systems.
• Ability to discreetly deal with confidential information.
• Police vetting is required.
• NZ full current driver licence is essential.
• Able and willing to undertake shift work as per the team schedule and in accordance with MBIE policy on a 24/7 basis.
• Knowledge of a language of a major client group of the Refugee Quota Programme and/or exposure to overseas travel or other cultures would be an advantage but is not essential.
  

For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.

Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia– Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Me pēhea te tono - How to Apply:

Click here toview a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily [e-mail] ref MBIE/17666 if you have any further questions.

Applications close on 8 July 2025 at 11.59pm.