Resident Wellbeing Partner

Oceania Healthcare; Auckland; On-site; NZD 70,000 - 110,000; Full time

Job summary

Oceania Healthcare Ltd in New Zealand is seeking a proactive Wellbeing Programme Lead to partner with village and care leadership teams, shaping wellbeing programmes and practical tools that raise resident wellbeing and experiences across multiple sites.

You’ll facilitate sessions, support on-ground teams, review insights to boost participation, coordinate complaints processes, and drive continuous improvement.

Qualifications

• Experience in wellbeing, resident experience, health, education, hospitality, or similar.
• Confidence working across multiple sites or in complex environments.
• Strong relationship-building skills and trust-based collaboration.
• Ability to influence and support others without direct authority.
• Proactive mindset with initiative to find better ways.

Responsibilities

• Design and enhance wellbeing programmes that improve residents' lives.
• Support villages and care teams to deliver engaging, consistent wellbeing experiences.
• Develop digital tools, resources, and frameworks to help teams do great work.
• Partner with wellbeing teams to provide practical, solutions-focused support.
• Lead collaboration across wellbeing teams and spread best practices.
• Coordinate complaints processes and support continuous improvement.
• Use data, feedback, and insights to lift participation and resident satisfaction.

Skills

Wellbeing

Resident experience

Multi-site coordination

Relationship-building

Influence without authority

Proactive mindset

Organisational skills

Communication skills

Job description

About the role

This is a dynamic role where you'll partner closely with village and care leadership teams to strengthen the planning, delivery, and continuous improvement of resident wellbeing and experience.

You'll lead the design and evolution of wellbeing programmes, support teams on the ground, and develop practical tools and frameworks that enable consistent, high-quality delivery across multiple sites.

No two days will look the same - you might be facilitating a cluster session with wellbeing teams, refining and designing programme resources, supporting a village coordinator or reviewing insights to improve resident engagement.

What you'll be doing

• Designing and enhancing wellbeing programmes that make a meaningful difference to residents' lives

• Supporting villages and care teams to deliver engaging, consistent wellbeing experiences

• Developing digital tools, resources, and frameworks that make it easier for teams to do great work

• Partnering with wellbeing teams across the business to provide practical, solutions-focused support

• Leading collaboration across wellbeing teams and sharing best practice

• Coordinating complaints processes and supporting continuous improvement

• Using data, feedback, and insights to lift participation and resident satisfaction

What you'll bring

You'll be someone who thrives on working with people, enjoys variety, and takes pride in delivering outcomes that matter.

• Experience in wellbeing, resident experience, health, education, hospitality, or similar

• Confidence working across multiple sites or in complex environments

• Strong relationship-building skills - you bring people together and build trust quickly

• The ability to influence and support others without direct authority

• A proactive mindset - you look for better ways and take initiative

• Strong organisation and communication skills

• A genuine commitment to enhancing resident wellbeing and experience

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team - We collaborate across teams and functions because together we're stronger than any individual effort.

• We're finding better ways - We challenge ourselves to think differently, find creative solutions, and continuously improve.

• We're committed to care - We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

• We're proud to deliver - We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.