Resident Services Manager

Ryman Healthcare; Christchurch; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading retirement living organization in Christchurch is seeking a Resident Services Manager to oversee village support teams and ensure health and safety standards. The successful candidate will lead HR functions, manage risk processes, and support a vibrant community. Ideal for those with management experience and a passion for exceptional service.

Benefits

Career progression opportunities

Access to scholarships

Discounts with well-known brands

Qualifications

• Proven management experience with a preference for health and safety.
• Skilled at juggling conflicting priorities.
• Enjoy building relationships with staff and residents.

Responsibilities

• Lead village support teams and oversee health and safety.
• Manage risk and health-related processes.
• Conduct HR tasks within the village.

Skills

Management experience

Health and Safety training

Customer service orientation

Outstanding communication

Job description

Join the excitement! Lead village support teams, oversee Health and Safety, champion HR, and collaborate with leaders in a vibrant community!

• At Ryman, every day is a chance to be a hero in the story of our residents' lives
• Unlock your full potential in a supportive environment that values your expertise
• Be your authentic self in a culture that celebrates individuality

What\'s the job?

In this exciting, newly created role, Resident Services Manager at Essie SummersRetirement Village in Christchurch, you will:

• Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
• Have oversight for all risk management and health and safety related processes for the village
• Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
• Providing leadership at the Village in the absence of the Village Manager

This is a Full Time role working Monday - Thursday 0800-1500 and Sunday 0900-1500. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call.

Why work at Ryman?

As part of the Ryman team you will:

• Career progression opportunities within a fast-growing company
• Work in a beautiful, resort style village
• Work in a fun, friendly and supportive team environment
• Access scholarships and bursaries for further education
• Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

Please note that, although we often welcome applications from overseas candidates, due to immigration requirements, we require applicants to have New Zealand work rights for this position

About Ryman

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

Who are you?

To thrive in our fast-paced and varied environment you will:

• Have proven management experience with a preference for Health and Safety experience/training
• Be skilled at juggling conflicting priorities
• Enjoy building meaningful relationships with our staff, our residents and their families
• Have a comprehensive knowledge of continuous improvement systems and processes
• Place a high emphasis on customer serviceand work hard to deliver exceptional service to our residents
• Be an outstanding communicator that is both professional and empathetic

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

If you are interested in joining an organisation with a clear purpose and a commitment toinnovation,kindnessand excellence,we would love to hear from you!

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.

Diana Isaac Retirement Village team\'s STORY

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