Reservations Supervisor

Accor; Rotorua; On-site; NZD 60,000 - 80,000; Full time

Job summary

A hospitality group in Rotorua seeks a Reservations Supervisor to lead the reservations team, ensuring excellent guest service and smooth operations. Ideal candidates have experience in hotel reservations and strong leadership qualities. This position offers a competitive salary, career development opportunities within the group, and a vibrant workplace culture.

Benefits

Competitive salary

Opportunities for career development

Staff discounts at Accor hotels

Training programs and learning access

Inclusive workplace culture

Qualifications

• Proven experience in hotel reservations or similar role.
• Calm and composed under pressure with excellent problem-solving skills.
• Strong leadership qualities to motivate and support a team.

Responsibilities

• Lead and supervise the Reservations team to deliver outstanding guest service.
• Ensure smooth operation of the reservation process and handle escalations as needed.
• Collaborate with Front Office and Sales & Marketing to optimize occupancy.

Skills

Leadership

Problem-solving

Professional phone manner

Interpersonal skills

Job description

Overview

Company Description

Join Our Team as Reservations Supervisor — Lead the Charge at Novotel & Ibis Rotorua!

Are you a hospitality pro with a knack for keeping cool under pressure and a phone manner that could charm even the busiest guest? Do you have experience in hotel reservations and a passion for inspiring teams to deliver top-notch service? If yes, we want you to lead our Reservations Team!

At Novotel and Ibis Rotorua, we’re looking for a Reservations Supervisor who can:

• Take the reins and motivate our Reservation Agents to deliver excellence.
• Maintain calm and professionalism, no matter how busy the line.
• Communicate and collaborate seamlessly with our Front Office and Sales & Marketing teams.
• Bring positive energy and expert problem-solving to every booking.

Responsibilities

• Lead and supervise the Reservations team to deliver outstanding guest service.
• Ensure smooth operation of the reservation process and handle escalations as needed.
• Collaborate with Front Office and Sales & Marketing to optimize occupancy and guest experience.
• Monitor performance, provide coaching, and foster a positive team environment.

Qualifications

• Proven experience working in hotel reservations or a similar hospitality role.
• Calm and composed under pressure, with excellent problem-solving skills.
• Professional and friendly phone manner, able to communicate clearly and courteously.
• Strong leadership qualities, able to inspire, motivate, and support a team.
• Excellent interpersonal skills, with the ability to collaborate effectively across departments.
• Organized and detail-oriented, able to manage multiple tasks and priorities efficiently.
• Positive attitude and a proactive approach to challenges.
• Comfortable using reservation systems and basic office software.
• Commitment to delivering outstanding guest service and upholding brand standards.

What’s In It For You

• A competitive salary
• Opportunities for career development and global mobility within the Accor network.
• Staff discounts at Accor hotels worldwide.
• Training programs and access to learning platforms to support your growth.
• A vibrant, inclusive workplace where your ideas and contributions are valued.

Job Description

Novotel and Ibis Rotorua operate as a vibrant dual hotel complex, offering a range of comfortable and stylish rooms designed to suit both leisure and business travelers. Conveniently situated in the heart of Rotorua, our hotels provide easy access to the city’s famous Eat Street dining precinct, the central bus depot, and the picturesque lakefront — perfect for exploring the region’s natural beauty. Additionally, we are just minutes away from Rotorua Hospital and other key local amenities, making our location ideal for visitors seeking both convenience and comfort.

Ready to lead the front line of hospitality?

Apply today and start your journey with Novotel & Ibis – where you can live, work, and grow with passion.