Reservations Manager

Flockhill Lodge; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Reservations Manager to ensure every guest's stay is unforgettable. This role involves managing bookings for the Homestead and Villas, juggling inquiries, and coordinating with internal teams to ensure no detail is overlooked. The ideal candidate will possess a sharp eye for detail, a friendly communication style, and experience with hotel reservation systems. Join this unique destination lodge and make a significant impact on guest experiences while working in a vibrant and dynamic environment.

Qualifications

• Experience in hotel reservations or travel agency, including online channel management.
• Sharp eye for detail and organisation.

Responsibilities

• Own all guest bookings across phone, email, and platforms.
• Manage payments, deposits, and availability.

Skills

Hotel Reservations Experience

Online Channel Management

Attention to Detail

Communication Skills

Proactive Mindset

Tools

RMS

Opera

Job description

As our Reservations Manager, you are the smooth operator behind every unforgettable stay. You will handle bookings for our Homestead and Villas, ensuring everything is accurate, seamless, and tailored to each guest.

You will juggle guest and agent enquiries, track availability, coordinate with internal teams, and make sure no detail is missed—from dietary notes to celebration surprises.

Key Responsibilities

• Own all guest bookings across phone, email, and platforms
• Manage payments, deposits, and availability
• Provide expert channel management
• Liaise with Activities and Restaurant teams to ensure everything’s on point
• Respond quickly and warmly to all guest enquiries
• Spot upsell opportunities and turn good stays into exceptional ones
• Keep reports tight, clean, and up to date

What you will bring to the role

• Experience in hotel reservations or travel agency, including online channel management
• Sharp eye for detail and organisation
• Confident, friendly communication style
• You are familiar with RMS, Opera, or similar systems
• Proactive mindset—you see the details before they’re missed

If you are ready to make your mark at a one-of-a-kind destination lodge, we would love to hear from you. Apply now or reach out to [e-mail] for a confidential chat.