Reservations Agent | Hotel Indigo Auckland

IHG Hotels & Resorts; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading hospitality provider is seeking a part-time Reservations Agent in Auckland who is guest-experience focused and organized. In this role, you will handle reservations through various channels, provide information about the hotel and local area, and ensure a memorable experience for guests. Strong communication skills and previous hotel reservations experience are essential. This position will require weekend work.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Previous reservations experience within hotels is preferred.
• Legal right to work in New Zealand is necessary.
• Ability to work independently and on weekends is essential.

Responsibilities

• Process individual and group reservations through various channels.
• Provide detailed information about rooms, rates, and local area to guests.
• Maintain accurate guest profiles in reservation systems.
• Support revenue management strategies implementation.

Skills

Attention to detail

Excellent communication skills

Organizational skills

Positive attitude

Education

Higher education qualification or equivalent experience

Tools

Hotel PMS systems (Hotel Key ideal)

Job description

Overview

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.

We’re on the hunt for a team focused, guest experience obsessed, Reservations Agent to join our team. You’ll be the first point of contact for many of our future guests, setting the tone for their Hotel Indigo Auckland experience. Working closely with our Reservations team, you’ll help process booking requests and ensure our guests receive a memorable experience from their very first interactions with us. Please note this role is part time and will be required to cover weekends.

A little taste of your day-to-day

• Processing individual and group reservations through various channels including phone, email, and online booking systems
• Providing detailed information about our rooms, rates, packages, and local area to guests
• Following up on reservation inquiries promptly and professionally
• Maintaining accurate guest profiles and booking details in our reservation systems
• Supporting the implementation of revenue management strategies
• Assisting with group bookings and working closely with our sales team
• Ensuring all reservations meet IHG brand standards and guidelines

What We Need From You

• A positive attitude – experience is great, but enthusiasm is essential!
• Someone who loves getting the details right and keeping things organized
• Previous reservations experience within hotels – an understanding of hotel PMS systems (Hotel Key is ideal!)
• Excellent communication skills with a professional telephone manner
• The ability to juggle multiple tasks while maintaining attention to detail
• Ability to work weekends and work independently
• Higher education qualification or equivalent experience
• Legal right to work in New Zealand

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.