Reservations Agent

Hilton; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a full-time Reservations Agent at their Queenstown location. In this role, you will ensure excellent customer service and maximize room sales. Ideal candidates will have strong communication skills and experience in hospitality. This position offers workplace flexibility and numerous professional development opportunities.

Benefits

Workplace flexibility

Professional leadership development

Discounted gym membership

Free staff meals

Discounted hotel accommodation and F&B rates globally

Qualifications

• At least one year’s experience in a customer service role within the hospitality industry.
• A highly professional telephone manner and excellent communication skills.
• Well-presented, organized, and calm personality.

Responsibilities

• Deliver excellent customer service for every guest.
• Maximize room sales through proactive selling techniques.
• Accurate recording and processing of reservations.

Skills

Customer service

Communication skills

Organizational skills

Intermediate computer proficiency

Teamwork

Education

Degree or diploma in Hospitality or Hotel Management

Job description

Overview

Working for Hilton. Located on the shores of Lake Wakatipu, our lakeside resort features 5‑star amenities including a 25 meter heated indoor pool, fitness centre, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines. Our unique location in Queenstown offers two Hilton properties to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown – and our Team Members have the opportunity to work across both properties. Hilton is a leading global hospitality company with a portfolio of 18 world‑class brands, over 6000 properties in 119 countries and territories, and a Hilton Honors loyalty program. Our Team Members are at the heart of it all.

What will I be doing?

In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time. You will be working in a fast‑paced environment where multi‑tasking and a good eye for detail are necessary. You will ensure brand service standards are met to the highest quality so our guests' experience meets their expectations of the Hilton Brand. In your role you will:

• Be responsible for the accurate recording and processing of reservations
• Maximise room sales through pro‑active selling techniques
• Develop and maintain relationships both internally and externally
• Provide prompt and efficient service while meeting the hotel's brand standards

What are we looking for?

The ideal candidate will have a passion for delivering an exceptional customer experience. To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administrative and organisational skills
• Intermediate computer proficiency
• Well‑presented, organised and calm personality
• Be a team player in everything that you do
• Fluent English essential, additional languages an advantage
• At least one year’s experience in a customer service related role within the hospitality industry or experience in a reservations environment
• Have a high level of knowledge of the local area
• A degree or diploma in Hospitality, Hotel Management an advantage

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the well‑being and performance of our Team Members with industry‑leading benefits, recognition and support to meet Team Member’s professional needs. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily dry‑cleaned uniform
• Discounted hotel accommodation and F&B rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status as a Team Member

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton by searching @hiltoncareers on Facebook, LinkedIn and Instagram.

Work Locations

Hilton Queenstown Hotel

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Call Center and Reservations