Reservations Agent

Accor Hotels; Queenstown; On-site; NZD 30,000 - 60,000; Part time

Job summary

Accor Hotels is seeking a part-time Front Office Representative at the luxurious Sofitel Queenstown Hotel & Spa. The ideal candidate will possess a passion for high-end hospitality, ensuring every guest feels special. Join a renowned team and contribute to creating personalized experiences that elevate our services.

Benefits

Competitive pay with benefits

Discounted hotel stays and food rates

Daily staff meals provided

Access to onsite gym

Free ski hire during winter months

Anniversary stays with F&B credit

Qualifications

• Prior experience in luxury hotel front office operations is essential.
• Must demonstrate a luxurious attitude with excellent communication skills.
• Flexibility regarding weekend and holiday shifts is necessary.

Responsibilities

• Act as the first point of contact for guests, ensuring a memorable experience.
• Efficiently handle guest reservations and inquiries with a personal touch.
• Engage creatively with guests to deliver emotional and heartfelt service.

Skills

Excellent Communication

Detail Orientation

Guest Engagement

Education

Previous Reservations or Front Office experience in a Five star luxury environment

Tools

Opera or other booking system

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join ourhotel community and we will support you to realise your true potential. You willbe part of a team where everyone’s contribution is valued. And we will empoweryou to bring ideas to elevate our services, creating personalised experiencesfor guests. Help them to feel special, and we will do the same for you.

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

A part time opportunity offering 2-3 days per week.

Be the first point of contact for our guests.With your passion for high end hospitality and superb eye for detail, you will demonstrate a luxury attitude in all your interactions. You will take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction.

Through your excellent verbal and written communication skills, you will ensure our guests experiences begin in a refined and personal way.

You will accurately and efficiently receive and process guest reservations, ensuring a timely response to all enquiries while maintaining a skillful and knowledgeable selling approach of the Hotel services.

Qualifications

You will harness yourluxury attitude, withhumble excellence, adistinguished presence, and elevatedemotional intelligence. Yourprideandpassionwill be complemented by:

• Previous Reservations or Front Office experience in a Five star luxury environment;
• Knowledge of Opera or other booking system;
• Passion for high end hospitality with an absolute eye for detail;
• Excellent listening and communicationskills with a demonstrated ability to build warm relationships;
• Flexibility to meet hotel rostering needs with weekend and public holiday work.

Please note that you will need to hold New Zealand working rights to be considered for this position.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities:

• We offercompetitive paywithbenefits
• Build your career with theNew Zealand Luxury Hotel of the YearandAustralasian Hotel of the Year 2024HM Award winner
• Your loyalty card entitling you todiscountedHotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staffmealsprovided.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Work for aworld-leadingGlobal hotel company.
• Refer a friendincentive
• 24/7 free access to onsitegym
• Freeski hireduring our winter months
• Anniversary stays with Food & Beverage credit to enjoy
• Wellbeingsupport,financialadvisory discountsand Employee support programmes

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.