Reservations Agent

Hermitage Hotel; Otago; On-site; NZD 30,000 - 60,000; Full time

Job summary

A renowned hotel in New Zealand seeks an enthusiastic Reservations Agent to join their team in Queenstown. This role focuses on delivering outstanding guest experiences by managing accommodation and activity bookings, ensuring accurate information management. Ideal candidates have previous call-centre experience and strong attention to detail. Enjoy competitive hourly pay of $26.50, work in a vibrant team culture, and gain access to various hotel activities and discounts.

Benefits

Free access to all activities offered

Generous discounts on food and beverage

Discounted hotel accommodation for friends and family

Bring your dog to work Fridays

Qualifications

• Previous experience in a fast-paced reservations or call-centre environment.
• Fluent in English; dual language desirable.

Responsibilities

• Respond to enquiries via email, phone, and agent website portals promptly.
• Provide knowledge of hotel products and services.
• Utilise reservation systems with high accuracy.
• Handle sensitive information carefully.

Skills

Attention to detail

Time management

Guest focus

Confidence in technology

Team collaboration

Job description

At the Hermitage Hotel, Aoraki/Mount Cook, our guests stay with us because of theunique location, amazing views, excellent service, and the one-off experiences we provide. Ourteam members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

More than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers, and Stargazing tours.

As part of a team the Reservations Agents primary role is to sell and manage the hotel’s accommodation, restaurant, and activity inventory by maximizing occupancy and revenue. It is therefore vital that they provide both guests and the hotel information systems with timely and accurate data.

We are looking for an enthusiastic reservations superstar to join our Queenstown based reservations team in this diverse and exciting role.

Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time.

What you will be doing

• Focusing on the guest experience and creating great first impressions. Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner
• Offering knowledge and insight of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information
• Utilising the hotel’s reservation systems daily with a consistently high level of accuracy
• Handling sensitive information such as confidential agent rates and credit cards details with care

What you will bring to the role

• Previous experience working in a fast-paced reservations or call-centre environment.
• Confidence in using technology.
• Attention to detail and excellent time management.
• A guest focused, personable, confident, and collaborative approach.
• The ability to work with a small, motivated team, as well as independently.
• An ability to quickly learn new products, services, and systems.
• Fluent in English is essential and dual language would be desirable

The benefits

• Fulltime permanent & fixed term opportunities available, minimum 60 hours per fortnight, $26.50 per hour
• Best of both worlds. Work for New Zealand’s most iconic hotel but be based in Queenstown
• Amazing team culture & coffee machine
• Bring your dog to work Fridays.
• Free access to all activities offered by the Hermitage Hotel
• Generous discounts on food and beverage, available from your first day on the job.
• Discounted hotel accommodation for Friends and Family.
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.

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