Reservations Agent

Rosewood Kauri Cliffs; Northland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A luxury hospitality company in New Zealand is seeking a passionate Reservations Agent to join the team at Rosewood Kauri Cliffs. This role involves managing reservation inquiries, coordinating guest experiences, and upholding high standards of service in a stunning five-star environment. The ideal candidate will have previous experience in hospitality, excellent communication skills, and a strong attention to detail. Join us to create unforgettable experiences for our guests!

Qualifications

• Previous experience in reservations or front office/reception in a five-star hotel or lodge.
• Experience with a Property Management system.
• Understanding of luxury hospitality or tourism.

Responsibilities

• Act as point of contact for reservation inquiries.
• Confirm reservations and cancellations.
• Coordinate activities and transport bookings.

Skills

Attention to detail

Excellent communication skills

Customer service

Friendly and professional telephone etiquette

Organizational skills

Adaptability

Tools

OPERA Cloud

Job description

We are looking for a detailed orientated and passionate Reservations Agent to deliver unforgettable experiences to our guests for our three luxury Rosewood properties in New Zealand – Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri.

Rosewood Hotels is globally renowned for its strong, modern and differentiated brands. We have a focus on design and innovation and a commitment to a very bespoke and personal approach to hospitality. With rich landscapes, a multi-layered cultural heritage, and untouched wilderness, our three properties capture New Zealand’s unique geography. Together we offer access to our expansive coastline, rolling hills, soaring mountains and more – the perfect location for a special occasion or event.

About the Opportunity:

As a Reservations Agent, you will be based to Rosewood Kauri Cliffs. Reporting to the Reservations Manager, and working closely with Management and Associates within each property, you will be a part of a team that is more than simply a hotel reservations department selling rooms.

Our team are the first step of our guests’ extraordinary experience – with you they learn about what we have to offer. From our luxury accommodation, three spectacular locations, transportation options and a wide range of experiences and activities.

Responsibilities include:

• Act as the main point of contact for reservation related inquiries (email, phone and online)
• Be familiar with each property, including features, unique services and local activities and experiences available.
• Confirming reservations, modifications and cancellations
• Coordinating and booking activities and transport bookings for future guests.
• Work with the Front Office teams to ensure information and handovers have been clearly communicated.
• Presenting yourself to our discerning clientele in a manner that aligns with the Rosewoods image and service delivery
  

About You:

This role will suite someone who has a passion to deliver an experience that will surprise and delight our guests. You will ideally have:

• Previous experience in reservations, or front office / reception experience in a five-star hotel or lodge environment.
• Experience working with a Property Management system – ideally OPERA Cloud
• An understanding of (and background in) luxury hospitality and / or tourism
• A commitment to high standards of accuracy with excellent service
• Have a friendly and professional telephone etiquette
• The ability to uphold confidentiality and sensitive information, both on and off duty
• Excellent communication skills
• Exceptional organisation skills and attention to detail
• Flexible and adaptable – including being able to work weekend shifts on a rotation basis.

If you are passionate about leaving your legacy and enriching others through memorable experiences, we would love to hear from you!