Rental Workshop Technician

Pure Tūroa Limited; Tūroa Village; On-site; NZD 50,000 - 70,000; Full time

Job summary

Pure Tūroa Limited is looking for a Workshop Technician in Ohakune, New Zealand. The role includes performing routine maintenance and repairs on ski and snowboard equipment, providing excellent guest service, and ensuring high-quality standards. Candidates should have a strong background in snowsports equipment servicing, preferably with NZQA Level 4 certification. The position demands exceptional communication skills and a dedication to operational excellence. Flexibility in work schedules is required during peak ski season.

Qualifications

• Demonstrated success in a similar role is essential.
• Experience in a fast-paced and high-pressure environment.

Responsibilities

• Perform routine maintenance and repairs on ski and snowboard equipment.
• Maintain accurate records of equipment repairs and service history.
• Provide professional assistance to guests regarding their equipment needs.

Skills

Ski and snowboard servicing machinery

Guest service excellence

Communication skills

Education

NZQA Level 4 Certificate in Snowsports Equipment

Job description

The Workshop Technician will perform routine maintenance and repairs on ski and snowboard equipment, including tuning, waxing, edging, and base repairs - for Pure Tūroa rental and guest equipment.

Key Accountabilities

Operational

• Ensure all tasks have been completed thoroughly, in a timely manner and that quality standards are maintained at a high level. Including but not limited to;
• Perform routine maintenance and repairs on ski and snowboard equipment, including tuning, waxing, edging, and base repairs.
• Maintain accurate records of equipment repairs and service history.
• Conduct thorough inspections of equipment to identify any issues or damage, and ensure all repairs meet quality standards.
• Provide professional and knowledgeable assistance to guests, assessing their equipment needs and recommending appropriate services.
• Manage inventory of repair materials and tools, ensuring adequate supplies are available to meet demand.
• Ensure all work areas are clean and tidy.
• Ensure all equipment and tools are competently operated, properly maintained, cleaned, and stored appropriately.
• Adhere to health and safety standards, at all times.
• Collaborate with team members to achieve departmental goals.
• Provide up-to-date and accurate information to guests on Turoa ski area and the local area.
• Deal with complaints, compliments and suggestions in a professional manner.

Work Experience and Qualifications

• Demonstrated success in a similar role is essential, including sound experience in the use of ski and snowboard servicing machinery is essential.
• NZQA Level 4 Certificate, or a higher qualification in Snowsports Equipment (or equivalent international qualification) is preferred.
• Experienced in a fast paced and high pressure environment.

Personal Qualities

• Dedicated to excellence in guest service.
• Exceptional communication skills with a professional and helpful approach.
• Confidence and openness, an ability to build trust and positive working relationships.
• High energy levels and a drive for success, able to adjust plans and priorities as needed to respond to changing conditions.
• Punctual and reliable, with a flexible approach to work schedules (including weekend and holiday work, and night shifts as required during peak ski season).
• A strong commitment to operational excellence and safe working practices.
• Passion for skiing, snowboarding and/ or the mountain environment.