Rental Service Agent - Auckland

Indie Campers; Auckland; On-site; NZD 28,000 - 34,000; Full time

Job summary

Indie Campers is seeking travel enthusiasts to join our depot team in New Zealand. You will greet guests, manage reservations, check-ins and check-outs, and ensure campervans are clean and ready. You will also monitor vehicle condition and assist with maintenance issues as they arise.

The role requires English fluency, a valid NZ work eligibility, and a driver’s license with the ability to drive campervans. Weekend and public holiday availability is expected.

Qualifications

• Experience in Tourism, Hospitality, Retail or Rent-a-car is desirable.
• Fluent in English (mandatory).
• Eligible to work in New Zealand and able to drive a campervan.

Responsibilities

• Handle reservations, welcome guests, manage check-ins and check-outs.
• Prepare and clean campervans for guests.
• Maintain campervans in top condition and monitor maintenance needs.

Skills

Customer service

English fluency

Driver's license

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We're looking for travel enthusiasts with a passion for guest service for our depot at 107 Harris Road, East Tāmaki, Howick 2013, New Zealand. You'll be the face of our company, reporting directly to the Rental Service Agent, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You're fluent in English (mandatory) ;
• You're eligible to work in New Zealand, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You're available to work on weekends and public holidays;
• You're a responsible person who takes their work seriously and can be relied upon;
• You're well-organised and you're good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?