Remote Mental Health Crisis Triage Clinician

Whakarongorau Aotearoa; Auckland; À distance; NZD 90 000 - 110 000; Plein temps

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Résumé du poste

Whakarongorau Aotearoa is seeking an Experienced Earlier Mental Health Response Clinician to join our Crisis Team. This full-time role is based from home, offering flexible hours and no commute, with an intake planned for January 2027.

You will triage calls, assess risk, provide culturally responsive mental health support, document care precisely, and collaborate with police, ambulance and frontline partners to ensure safe next steps.

Qualifications

• 5+ years' experience in Acute Mental Health settings (Crisis Team, liaison Psychiatry, Community MH, In-patient MH or Triage).
• Registered with NZ Professional Registration Board and hold a current Annual Practising Certificate.
• Experience delivering triage and interventions via telephone.
• Experience in suicide risk assessment and management.
• Culturally safe practice with Te Tiriti o Waitangi.

Responsabilités

• Triage calls efficiently using the UK triage tool and deescalation techniques; develop risk and safety plans.
• Build rapport with service users and whānau to create effective support and referrals.
• Coordinate handovers with Police, Ambulance, crisis teams and frontline partners; ensure timely, accurate documentation.
• Use guidelines and decision-support tools; act as shift coordinator when needed.
• Maintain high-quality documentation and ensure consult documents reach the clinical team promptly.

Connaissances

Crisis triage

Telephone-based support

Risk assessment

Cultural safety

Te Tiriti o Waitangi

Formation

Registered with NZ Professional Registration Board

Annual Practising Certificate (APC)

Outils

ISBAR model

Description du poste

Whakarongorau Aotearoa is seeking an Experienced Earlier Mental Health Response Clinician to join our Crisis Team. This full-time role is based from home, offering flexible hours and no commute, with an intake planned for January 2027.

You will triage calls, assess risk, provide culturally responsive mental health support, document care precisely, and collaborate with police, ambulance and frontline partners to ensure safe next steps.