Remote IT Service Desk Analyst – Aviation Tech

Gentrack Ltd (Global); Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Remote work possible

Rapid growth opportunities

Job summary

Veovo in Auckland, NZ is seeking a qualified IT Service Desk Analyst to support customers with questions and problems related to computer systems, hardware, and software. You will work remotely and on-site, guiding users through troubleshooting, with a focus on fast, accurate issue resolution and excellent customer service to keep operations running smoothly in a dynamic aviation technology environment.

The role also requires strong communication, teamwork, and adaptability in a fast-paced,

Qualifications

• Minimum proven experience as an IT Service Desk Analyst or similar support role.
• Strong technical troubleshooting and remote assistance skills.
• Excellent verbal and written English with customer-focused communication.

Responsibilities

• Serve as first point of contact for customers via phone or email.
• Perform remote troubleshooting and diagnostic steps.
• Provide accurate solutions and guide users through fixes.
• Escalate unresolved issues to higher-level support when needed.
• Log all incidents and resolutions in the ticketing system.
• Be on rostered schedule and 24/7 on-call roster.

Skills

IT service desk experience

Remote troubleshooting

Technical issue diagnosis

English proficiency

Excellent communication

Customer-oriented

Problem solving

Job description

Veovo in Auckland, NZ is seeking a qualified IT Service Desk Analyst to support customers with questions and problems related to computer systems, hardware, and software. You will work remotely and on-site, guiding users through troubleshooting, with a focus on fast, accurate issue resolution and excellent customer service to keep operations running smoothly in a dynamic aviation technology environment.

The role also requires strong communication, teamwork, and adaptability in a fast-paced,