Remote IT Service Analyst: Streamlined Tech Support

Department of Corrections NZ; Wellington; Hybrid; NZD 80,000 - 112,000; Full time

Job summary

The Department of Corrections NZ in Wellington seeks an IT Service Analyst to streamline ICT service requests, collaborate with external providers, and improve delivery. You will contribute to a modern, responsive digital support function within Ara Poutama Aotearoa.

You will work in a hybrid model, with up to two days from home, helping shape requests and support day-to-day ICT needs. The role offers steady development and a competitive salary aligned to experience.

Qualifications

• Proven ability to work effectively as a team member with strong interpersonal and communications skills.
• Excellent written and verbal communication, and focus on delivering high-quality service.
• Attention to detail with organised, methodical work habits and accuracy under pressure.

Responsibilities

• Provide an efficient channel for requests, working with external providers to develop and automate processes.
• Monitor provider delivery of non-service desk requests and keep stakeholders informed.
• Assist customers to shape their requests and support day-to-day ICT needs.

Skills

Teamwork

Written & oral communication

Attention to detail

Customer service

Tools

Microsoft 365 (Excel, Teams, SharePoint)

Job description

The Department of Corrections NZ in Wellington seeks an IT Service Analyst to streamline ICT service requests, collaborate with external providers, and improve delivery. You will contribute to a modern, responsive digital support function within Ara Poutama Aotearoa.

You will work in a hybrid model, with up to two days from home, helping shape requests and support day-to-day ICT needs. The role offers steady development and a competitive salary aligned to experience.